AXA Konzern AG | Germany | 51xxx Köln | Permanent position | Full time / Home office | Published since: 25.12.2025 on stepstone.de
Digital Process Specialist (m/f/d)
AXA Germany is part of the AXA Group, one of the world's leading insurance companies. As one of the largest first insurers in Germany, we serve around 8 million customers: in the field of precautionary and insurance.
What drives us at AXA? Our curiosity and courage for innovation! Together with more than 8,000 colleagues, we actively shape the future of insurance throughout Germany.
We are looking for creative and analytical minds that cannot be overcome by challenges. We are looking for an environment in which ideas and feedback meet open ears, projects come into play quickly and 'monoton' is a foreign word.
Are you ready to use your experience in process design and digitization to create real added value for our customers and to effectively introduce your deep insurance expertise? With us, you shape how AXA communicates clearly, digitally and forward-looking with its insurers. Your industry knowledge helps to understand complex insurance content, efficiently and customer-oriented. Sounds like the challenge you're looking for? Then become part of our team! !
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Your tasks • Your profile • What we offer
In the Chapter Health Process Excellence, we simplify and digitize standards and processes at all relevant touchpoints of AXA health insurance, identify innovative approaches to the reduction of analogue speech, and promote digital contact opportunities for our customers:inside we shape processes and develop them continuously.
You take responsibility for the process and technical advancement of end customer communication for post adaptation (BAP) and make sure that customers are informed in a comprehensible, transparent and digital manner. You work on the technical development and content implementation of the final customer:innen-Landingpage, tune technical requirements and layouts with internal stakeholders:inside and accompany the entire implementation process. During the creation of the customer letters, you will participate in contributing adaptation, coordinate coordination and testing and thus ensure smooth professional communication. You set up information documents and work aids for operational units, thus supporting efficient and consistent implementation. You perform further tasks within the team as part of end customer-oriented action plans and implementations. Together with stakeholders:inside, you identify automation and digitization potentials, guide improvements and accompany their implementation in our systems. With your ideas and your technical perspective, you drive innovation in our communication and support processes
A completed (specialised) higher education (for example in the field of insurance, VWL, BWL, economic informatics or a comparable field) Multiannual professional experience in the insurance industry Specialized knowledge of private health insurance both legally, technically and processally are desirable Knowledge of the visualization, description and modeling of processes At best, you will learn about technical requirements management in IT-related projects and have already experienced the use of AI High commitment, organisational ability and an independent and structured way of working distinguish you High communicative skills and team skills Your diplomatic skills in dealing with internal and external stakeholders: you have already successfully demonstrated You have gained experience in agile working and a pronounced agile mindset
Private dates in the lunch break? No problem! Share your working time completely free within our sliding time frame between 6:00 and 9:00 and work up to 60% out of the Home Office Look forward to 30 days vacation and extra free days on Christmas Eve and New Year's Eve and special holiday for special occasions Secure your future thanks to company pensions and asset-effective benefits - or simply become AXA shareholder. With our job cycling leasing, numerous sports offerings and grants as well as our occupational health management, your health benefits
Location
 | AXA Konzern AG | |
| 51067 Köln | ||
| Germany |
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