Customer Service Specialist & Service Center Management (m/f/d)

The coordination of the EDEKA strategy takes place at the Hamburg EDEKA headquarters. It controls the national goods business as well as the successful campaign “We Love Food” and gives a wide range of impulses to achieve cross-linked goals. With the subsidiary net brand discount, it also sets successful accents in the discount business. EDEKA generated sales of 77.3 billion in 2025 with around 10,900 markets and around 417,500 employees. Euro. With around 20,900 trainees, EDEKA is one of the leading trainers in Germany.

Improving service quality measurably, developing customer service processes and successfully managing external partners – precisely this is your strength? Then, together with us, shape the further development of our central customer service at EDEKA. For the team Customer Service in the field of Digital Marketing, CRM & Analytics, we are looking for a specialist Customer Service & Service Provider Control (m/w/d) at the next time possible. In this role, you are responsible for controlling our external service center and continuously develop our service processes. You create transparency, quality, performance and costs and actively shape innovative solutions – from more efficient processes to the use of modern automation and AI technologies. .