Employees Claims Development and Process Management (m/f/d)

You have the pleasure not to accept things, but to make them better? You can put facts to the point in a comprehensible way and have fun analyzing, developing processes and bringing them into practice together with others? Then you're right with us. We seek support for development and control in customer service damage. In this position, you are not only responsible for existing processes, but you actively shape the customer service processes of our three joint companies and develop them further. Through the cross-departmental exchange, you will get insights into different perspectives and can bring your ideas where You have an effect. In your team you meet people who take responsibility and bring their personal strengths. The goal: uniform, efficient and customer-oriented processes that make our service significantly better and increase customer satisfaction sustainably. Are you like us? Then get yourself in: You design processes instead of managing them only: Together with the specialist departments, you analyze existing processes in the area of damage, identify optimization potentials and develop concrete improvements. You often work project-oriented. You bring your ideas to the point: you create, revise and maintain our customer service manual and ensure that professional content is understandably, structured and practical. You can bring your joy in writing and in the comprehensible conciliation of complex facts here. You connect people and areas: In your interface function, you ensure a continuous exchange with all involved organizational units. You coordinate different requirements, bring together perspectives and work on solutions that work beyond individual areas. You develop knowledge: You train our employees and support them in technical and process questions. In doing so, you understand to convey knowledge in a comprehensible and practical way.

Dortmund indefinite Full time

Education: You have a completed training as a merchant for insurance and financial investments. Experience: You have already gained professional experience in the damage processing of one or more composition divisions. abilities: You can quickly capture technical relationships. To formulate texts, to prepare information in a structured manner and to convey content in a targeted manner, is fun. Personality: You work independently, structured and team-oriented and are happy to take responsibility. In addition, you will enjoy project work, change and continuous improvement. Fun at communication: You are strong in communication and can convey complex technical content clearly and understandably.

Occupational pension: Today think about day after day: We have a look at the future and therefore grant your occupational pension provision.

Flexible working hours: We dispense with core and minimum working hours. We offer you a good balance between family, hobby and profession.

Mobile work: Stay flexible: You can work from home on two days a week.

Extensive training: Making a successful future: With our diverse range of internal and external trainings, workshops or coachings, we ensure that you stay up to date professionally.

Compatibility of work and family: The human being is at the centre of us. That is why We support our employees in the reconciliation of work and family, for example with the pme family service.

Safe workplace: We are an insurance association on reciprocity and are thus independent of shareholder interests. Thus we protect ourselves from takeovers and create a secure workplace for our employees – even in uncertain times.

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