Kommunales Rechenzentrum Niederrhein | Germany | 40xxx Mettmann | Temporary contract | Part time - flexible / Full time / Home office | Published since: 26.05.2026 on stepstone.de
Technical Account Manager (m/f/d)
The municipal data center Niederrhein (KRZN) is one of the ten largest municipal IT service providers in Germany. We provide more than 18,000 office jobs in the Council houses and county administrations at the Lower Rhine and in the Rhineland with every form of municipal information technology. Senior Consultant (m/w/d) in the User Help Desk The employment is first terminated for 24 months. The position to be occupied is generally suitable for parttime workers. About your new job You work in our service area "IT-Services Administration" . Together with your colleagues, you are responsible for technical customer support. You will be used at our site in Mettmann and at your request in the Home Office. .
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Your tasks • Your profile • What we offer
Processing of incidents and service requests as well as participation in problem and change management in the ticket system (e.g. according to ITIL) Supporting MS Office products (Outlook, Word, Excel, PowerPoint, OneNote) as well as support in video and communication technology and Windows end user support Administration in Active Directory (user, group and computer administration as well as permissions) Administration of Exchange Server (boxes, permissions, public folders, distribution lists and absence notes) Analysis and troubleshooting of hardware, software, network and directory and drive permissions including documentation of solutions and FAQs
Completed training as a specialist/informatic system integration, completed IT studies or comparable qualification with IT support experience Experience in a heterogeneous IT environment and sound knowledge in Microsoft operating systems and office products Understanding IT infrastructures in the Microsoft environment, ideally complemented by knowledge in MS 365 and Apple systems Sensitivity for IT security and data protection as well as analytical and structured approach to error analysis Teamability, customer and service orientation, organisational skills and very good German knowledge in word and writing (at least C1) Driving licence class B as well as readiness to regular on-site operations at schools and to use the private car for service trips (with distance compensation acc. Landesreisekostengesetz NRW) required Nobody is perfect! You don't meet the requirements to 100% and still want the job? No problem – we go the way together as a team – including incorporation and tailor-made development measures!
Crisis-proof job with flexible working hours Good integration with introductory events and exciting tasks Health actions and reduced access to a fitness network Numerous further and further training possibilities Benefit from exclusive discounts through our online platform We are a member of the company network “Success Factor Family” Unlimited working relationship with pension provision
Location
 | Kommunales Rechenzentrum Niederrhein | |
| 40822 Mettmann | ||
| Germany |
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