Claims Processing and Customer Service Clerk (m/f/d)

“Allane makes mobility easy in every way”

To achieve this, our Leasing and Fleet Management divisions work hand in hand and are perfectly complemented with the newly won Captive Leasing business segment. Since 2020 we have been powered by Hyundai and Santander with our new main shareholder Hyundai Capital Bank Europe. Together, we aim to become the leading cross-brand provider of comprehensive mobility solutions in Europe. You can find more about our values here.

*For reasons of better legibility, the simultaneous use of male, female and divers (m/w/d) language forms is dispensed with. All names of persons apply equally to all sexes.

Whether small scratches or big damage: You accompany the entire process – from the damage collection to the repair – and make sure that our customers can stay relaxed. Your new role

You accept damage and breakdown messages from our leasing customers, collect all important information in the damage file and guide customer support in the damage process You ensure the smooth handling of damage while keeping the internal processes in mind, e.g. appointments or document collection You accept phone calls and collect first important information for further processing by your team You communicate professionally and empathically and have fun to help our customers

You have completed vocational training or comparable professional experience, e.g. in the areas of service, customer service or in the automotive field You go empathically into every conversation - best possible to help our customers is self-evident You bring the necessary motivation and want to learn something new - but you don't have to be a car expert You have basic knowledge in dealing with the current MS Office programs You can communicate safely in German, basic knowledge in English you have parat

You are part of our operations team at Allane Services GmbH & Co. KG and in the Rostock area at home.

Training Business bike Employee car leasing Open culture & diversity Employee awards Fitness & health 30 days of vacation 50% mobile work per month Drinks & food subsidies Team events Corporate benefits Attractive financial package

Your new employer