Customer Advisor Private Customers Digital Bank (m/w/d)

Account Manager (m⁠/⁠w⁠/⁠d) Adieu office and consulting room – hi digital advice! Full-time and part-time (min. 50 %) | Place of work Ummendorf and Ulm (Hirschstraße) Are you willing to leave behind the classic “silent” office and immerse yourself in the digital world of customer consulting? In our innovative “My Digitale Volksb@nk” department, our customers are exclusively digital and accompany you in every stage of life. Be the contact person that our customers always have, no matter where they are! For over 160 years we have been part of the region. For generations, we have been so stable, fair, reliable and partnership-oriented on the side of the people who live here. As the largest cooperative bank on site, we take responsibility beyond the promotion of our members. We see ourselves as a pioneer in new thinking: for us, economic success and sustainability are inseparable when we want to make the future viable for all. That is why we conduct our business with regard to ecological, ethical and social issues.

Customer advice 2.0: Support our customers via digital channels – via video, chat or phone and provide first-class service. Pure flexibility: They pick the customers where they are on their customer journey in the different channels. Innovation power: actively shape the digital transformation of our bank and introduce your ideas on how to make our customer advice even better. Presentation: They are a brand ambassador for our Digital Bank.

Closed training to the bank clerk / to the bank clerk Digital Natives: They are at home in the digital world and are safe to handle new technologies. In-depth experience in service-oriented customer contact paired with high sales and customer orientation Communication professional: Embossed empathy and communication strength as well as skill in handling a large customer base High level of autonomy and adaptability Team player: They like to work in the team and contribute to a positive working atmosphere.

Remuneration: attractive payment by collective agreement for 13 monthly salaries Indefinite permanent employment in a crisis-proof & responsible employer Work-life balance: Regulated working hours within our consulting hours Flexible work by using FlexOffice Holidays: 30 Holiday days + an additional home day + free on 24th and 31st December as well as the possibility to purchase up to 20 additional holiday days EGYM Wellpass and Health Management Workation: Connect You can reach your next holiday with work, as a digital consultant (m⁠/⁠w⁠/⁠d) you are everywhere. Corporate Benefits & GenoShop: Are you happy to buy online? Then we offer you numerous discounts at your favorite retailers. Continuous further and further training possibilities JOBV1_EN