Employees in the service center (m/f/d)

Sustainable urban development and sustainable mobility. This is our mission. Grün Berlin is an enterprise group with specialized subsidiaries and a foundation. We develop, build and operate attractive public spaces and infrastructures that promote climate protection and climate resilience, economic performance and social cohesion in Berlin.

Grün Berlin GmbH, Grün Berlin Stiftung, Grün Berlin Service GmbH, GB infraVelo GmbH and GB infraSignal GmbH belong to Grün Berlin. Central services such as IT, controlling and personnel management support all companies within the group efficiently.

As an employee in the service center, you are part of our Marketing & Communication team. The service centre of the Grün Berlin Group serves as the first contact point for all external enquiries about our urban development projects, parks, events and ticket offers. Our competent colleagues take care of the concerns of citizens – whether by e-mail, telephone or via our social media channels. In addition to answering inquiries, your varied tasks include complaint management, subscription management and reminding. In the Servicecenter team you have the opportunity to introduce your strong customer orientation and readiness to use daily. Together with your colleagues, you ensure consistently high service quality and report to the team management Tourism, Service & Sales. Your tasks include: With your teammates, you are the first contact point for all requests from the citizens who reach our company via various communication channels (telephone, e-mail, social media) You provide individual first-hand information on the Grün Berlin-Parks and our sustainable urban development projects or forward the enquiries to relevant specialist departments if You cannot be answered directly You take over the complaint management and remain in constant contact with the appellant or until final clarification. the appellant You actively support the operational development of our digital service tools (e.g. ticket system) and work on the practical introduction and testing of AI applications in everyday work In close cooperation with the financial accounting, you take over the management of the annual card subscriptions You support the specialist departments in invitation and registration management for citizens' events You enter customer contacts using a digital ticket system You work on five days a week, in high season (April – September) also on weekends. The weekend coverage is extra remunerated and can also be exercised in the home office The place is for the first time limited to two years. Further employment beyond this period is generally sought.

You have a study or study Training completion in a task-relevant field. Ideally, you have already gained experience in customer service – especially in digital communication – You have the pleasure of dealing with people and bring a pronounced service and customer orientation as well as strong communication skills. Also in stressful situations you always stay friendly and accommodating You can safely apply the digital ticket collection and enjoy the optimization of the digital processes. First experiences with AI applications are advantageous Weekend and holiday services are not a problem for you You speak German and good English in a safe way and have a secure style of writing in both languages You work structured and independent, are a team player*in and are characterized by a pronounced hand-on mentality

An open and valuable corporate culture A respectful and targeted atmosphere A collegial union in interdisciplinary teams as well as flat hierarchies With design potentials, space for own conceptual ideas and challenging projects with superior importance for Berlin A working relationship with flexible working hours in a family-friendly environment (mix of presence work and up to 40% flexible work, sliding time with leisure compensation, individual part-time solutions) 30 days holiday per calendar year plus work free on 24 and 31 December A modern office in the Ullsteinhaus with direct transport connection (U6) A performance-oriented and task-related remuneration An additional pension provision via the VBL, asset-effective services and a grant to the BVG Job Ticket and the possibility of cycling leasing Further training as well as personal and professional development possibilities Health-promoting offers (e.g. cooperation with a gym) If you are convinced by a strong customer orientation and high commitment and at the same time are inspiring for our parks as well as the sustainable urban development and infrastructure projects, we look forward to your meaningful application. The application period ends on 30.04.2026