CAS Software AG | Germany | 76xxx Karlsruhe | Permanent position | Full time / Home office | Published since: 05.12.2025 on stepstone.de
Customer Support Consultant (m/f/d)
CAS Software AG - Innovator of the Year®, market leader for CRM/xRM in the German middle class and specialist for CPQ solutions As a green company, we develop innovative and digitally sovereign software solutions for customer relationship management, social networks and product configuration at the Technologiepark in Karlsruhe. The basis of our sustainable success? A strong focus on the potential development of our fellow designers with their own CAS Academy and a high investment in innovation. We have been awarded a Great Place to Work® and the Red Dot Award and TOP 100 as an innovator of the Year®. .
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Your tasks • Your profile • What we offer
In our premium support for our partners and direct customers, you are a Customer Support Consultant application support for the CAS CRM standard software products (including CAS genesisWorld, SmartWe, We.Network). In the 1st and 2nd level support, you carry out Cause Analysis and develop first ways of solving it. To solve the enquiries, you act as a competent link between customers and partners as well as our internal teams (support, development, product and project management). You'll start FAQ contributions as well as instructions and plead the knowledge database. You also look beyond the edge of the plate to create a comprehensive picture in complex situations.
You have completed an apprenticeship (e.g. a specialist informatics), a degree with IT background or you are a cross-editor with relevant professional experience. You bring a distinct customer orientation that reflects in your thinking and acting. You can easily explain and prepare complex facts. Knowledge of SQL databases, Windows operating systems, interfaces, analysis of logs and experience with ticket systems are advantageous. You have very good knowledge of German and good English and have a good sense of expressing you oral and written.
Best Place to Grow: Together we shape your personal role based on your experience and skills. So you can develop your strengths optimally and are in the right place at any time. Potential development: Our CAS Academy offers a variety of training opportunities. We create the right offer for you from coaching, training, expert and leadership programs. Flexible working time models: With us you flexibly combine team days on site and mobile office. With FlexZeit and FlexUrlaub you choose between 28 - 40 hours per week or more. Holiday days. Fitness & JobRad: You want to stay fit and share with other CAS members? Then get your JobRad or join one of our many sports groups directly. Culinarium: In our company's restaurant ''Culinarium' you will recharge energy for the second half of the day. Fresh fruits and drinks are also at your disposal. Events & Network: With us, the coexistence is made great. Events like our summer festival with the whole family, barbecues in the team or networking in expert groups are waiting for you. .
Location
 | CAS Software AG | |
| 76131 Karlsruhe | ||
| Germany |
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