Senior Salesforce Service Cloud Specialist (iv) (m/f/d)

The audio business within the Keenfinity Group combines decades of engineering experience with a portfolio of world-wide established brands such as Electro-Voice, Dynacord and Telex that enable communication, collaboration and live experiences around the globe. Our solutions include professional loudspeaker systems, installed and portable sound systems, conference systems, intercom solutions for radio and production as well as certified voice alarm and transmission systems for safety-critical applications. From event stages to hotels and conference centres to authorities, transport hubs and industrial facilities – our professional audio and communication solutions ensure that people are heard clearly, can work effectively and communicate reliably when it comes to it. In addition to our passion for technology, we place great emphasis on our work environment. We shape the future together with values such as trust, appreciation and sense of responsibility – courageous, customer-oriented and with strong team spirit! As a Product Owner for our Sales & CRM division, You are responsible for the Salesforce Sales Cloud Backlog and the End-to-End Process Subscription to Cash (S2C). You translate strategic business requirements into a clearly structured technical backlog, control external development partners and ensure that the platform serves as an API-first pillar of our headless architecture. Business Analysis & Requirements Engineering Translation of business requirements of Sales & CRM Business Owners and other stakeholders in User Stories, technical specifications and process processes Backlog & Roadmap Management Responsibility for Salesforce Sales Cloud Backlog as well as the further development of the Capability Roadmap Priority after business added value and transparent communication to stakeholders Technical management & control of external partners Control of external salesforce development partners and L2-/L3 support Ensuring scalable and predictable sales cloud solutions in compliance with the following principles: “Declarative-first” approach (configuration before individual Apex development) Secure data access (profiles, permission sets, sharing rules) Compliance with Salesforce Well-Architected Principles

API-First Enablement Close cooperation with the E2E IT Architect to provide CRM data and functionality through a documented API layer Support of headless frontends and downstream systems Process optimization Continuous Development of Subscription-to-Cash (S2C) Process in Salesforce Identification and implementation of new functions and automation to increase sales efficiency and data quality

Training: successful completion (Bachelor or Master) in computer science, information technology, business informatics or a comparable subject area. Experiences and know-how: Multiannual/More than 5 years of experience as Product Owner, Business Analyst or Technical Lead in a Salesforce-Sales cloud environment focusing on corporate implementations. In-depth knowledge of the Salesforce platform, including advanced configuration, adaptation, data modelling, and extensive experience with Salesforce APIs (REST, SOAP, Bulk, Streaming). Founded, practical understanding of subscription-to-cash business processes, including offering creation (qualification), order management, billing and sales realization. Proven experience in managing a technical backlog in an agile environment (Scrum / Kanban) using tools such as Jira or Azure DevOps. Salesforce certifications (e.g. Certified Administrator, Advanced Administrator, Sales Cloud Consultant, Platform App Builder); experience with Salesforce CPQ; Confidence with headless or composable commerce architectures. Personality and working methods: Analytical and structured, safe in dealing with uncertainties/ambiguity; excellent communication and stakeholder management skills as well as proven ability to control expectations and to establish consensus between disciplines and technical stakeholders. Languages: English language skills (in word and writing) are required; German skills at work level are desirable.

This position can also be occupied in Ovar. We offer flexible working models: from different part-time opportunities to mobile work to job sharing. Please contact us. Diversity and inclusion are not trends for us, but firmly anchored in our corporate culture. We are therefore pleased to receive all applications: regardless of gender, age, disability, religion, ethnic origin or sexual identity. .