Controller / Business Lawyer for Litigation, Compliance and Customer Service (m/f/d)

In this versatile position, you combine numbers, operational processes and legal requirements. You analyze business processes, develop meaningful key figures and at the same time ensure that our internal processes, customer service processes and product information are economically sound and legally clean. You work closely with the management and the areas of customer service, purchasing, sales, logistics, accounting and product management. Construction and further development of a company-wide controlling Creation and analysis of business evaluations, key figures and decision bases Monitoring sales, costs, margins, returns, complaints and service expenses Analysis of the cost-effectiveness of individual products, product groups, sales channels and business areas Creating regular reporting for management Planning, control and development of budgets and forecasts Identification of cost deviations, process problems and economic risks Development of measures to improve profitability, efficiency and process quality Analysis of customer service processes, especially in complaints, warranties, returns and warranty cases Establishment and control of clear processes, responsibilities and escalation levels in customer service Evaluation of service cases and derivation of improvements for products, instructions and internal processes Ensuring that customer requests are handled uniformly, economically and legally Review and further development of internal guidelines, work instructions and process descriptions Support in designing warranty, warranty, maintenance and service processes Examination of operational processes for legal and economic risks Observation of current legal changes and relevant case law Assessment of new legal requirements for our products and business processes Close cooperation with external lawyers, authorities, insurance companies and other consultants Support for audits and preparation of legal matters Examination and optimization of AGB, warranty conditions, customer information and internal requirements in coordination with external legal advisers Support for questions arising from purchasing law, warranty law, product liability law, competition law and consumer law Analysis of damages, customer claims and economically relevant legal cases Assessment of whether processes, cunning decisions and refunds are economically reasonable and legally necessary Establish a system for the documentation and assessment of legal, operational and financial risks Support for internal audits and further development of compliance management Our products in the fields of climate, heating and building technology Understanding technical product properties, applications and typical customer problems Interface between customer service, technology, product management, controlling and management

Complete degree in economic law, business law, business management, controlling, finance or a comparable qualification Ideal combination of business and legal training Professional experience in controlling, process management, compliance, contract management or in a comparable position Very good understanding of business relationships and company key figures Knowledge of the right to purchase, contract, warranty, consumer or product liability Interest in technical products and the willingness to work intensively into our range Experience in e-commerce, trade or technical customer service is beneficial Understanding complaints, returns, warranty and customer service processes Safe handling of Excel and business evaluation systems Experience with ERP, goods management or ticket systems is desirable Xentral, Shopify or marketplace experience is advantageous Excellent analytical skills and a very good numerical understanding Ability to make complex economic and legal issues understandable Structured, independent and solution-oriented mode of operation High sense of responsibility and entrepreneurial thinking Very good communication capability and enforcement capability willingness not only to test theoretically, but to actively enter operational processes Very good German knowledge and good English skills Do you think analytical, understand economic relationships and want to actively collaborate on legal and efficient business processes?

Location: Waltrop Full time | unlimited A responsible key position with direct proximity to management A versatile combination of controlling, business law, process management and customer service Insight into almost all key business areas High design space in the development of new structures and processes Short decision paths and fast implementation of good ideas A growing company with high dynamics and exciting products A secure and indefinite workplace Compensation for performance Modern work equipment Possibility of mobile work after successful incorporation and in coordination with the management Individual training and development opportunities A motivated team and a varied working environment