Employee bank customer service AI-Phonebot - with 50% home office (m/f/d)

MLP - a strong WIR MLP has been the interlocutor in all financial matters since 1971 – from pension provision, insurance and asset management to financing, real estate placement and banking. Together with TPC, DOMCURA, FERI, RVM and Germany.Immobilien, we support 590.700 private and family customers as well as around 28,000 corporate and institutional customers.

An intensive know-how transfer takes place within the group. Our dedicated and highly qualified consultants and employees are the basis of our success. We want to further expand this success – together with you.

We rely on diversity and look forward to people of any age, gender, ethnic origin, way of life and physical or mental abilities.

Customer Service KI-Phonebot - mit 50% Homeoffice (m/w/d) Full time, unlimited, Wiesloch bei Heidelberg, account and securities processing, MLP Banking AG, to be occupying right away.

Within a fourteen-headed team, you are also responsible for the training and further development of our AI-based phone assistant (Parloa Phonebot) at the MLP Bank Customer Service. In addition, you support your colleagues in the telephone and written communication with our MLP customers in order to clarify specialist questions about the product range in the banking and banking sector.

You are thrilled with artificial intelligence, are service-oriented and at the same time technology-efficient and want to actively shape the future of bank customer service? Flexible working hours, personal coexistence and the option on Homeoffice (50% of weekly working hours) and an open, value-adding corporate culture are important to you? Then you have the opportunity to contribute significantly to customer satisfaction and thus to MLP's success with this responsible and versatile task.

Training of the Parloa Phonebot: You monitor incoming customer calls regarding the assignment to the existing intents (thematic areas) and care for the Utterances (customer statements) Conception: You’ll first and tune suggestions based on monitoring results and expertly support the expansion of the Parloa Phonebot Test and approval: You are responsible for carrying out tests for improvements and innovations in the bot and the release of new implementations Customer service: You answer telephone and written customer requests to in-house banking and investment products as well as other banking topics, e.g. online banking Outbound: You are not responsible for the acquisition of customers or the sale of products

Qualification: You have a successfully completed banking training or a comparable qualification Experience: You bring multi-year professional experience in a bank, ideally in the field of customer support AI knowledge: First experiences with AI technologies are beneficial EDV knowledge: You have profound knowledge in MS Office and in the industry software agree21 Working methods: You are characterized by pronounced communication skills, loadability and high service orientation

Value accounts Family-friendly working environment Flexible working hours, mobile work and home office Various training Operational. Old age care, ShoppingCard College atmosphere