Ströer SE & Co. KGaA | Germany | 40472 Düsseldorf | Permanent position | Home office | Published since: 01.01.2026 on stepstone.de
Teamleiter Second Level Support (m/f/d)
The Ranger Group is one of the leading outsourcing service providers for B2C and B2B Sales & Services in Europe with a clear mission: For over 30 years, we have been shaping the Door-to-Door distribution with passion and sustainable success. As part of the Ströer Group, we combine the retention of a group with the culture of a startup. We focus on one thing: our employees. As a driving force behind our success, the Headoffice teams ensure that our sales can operate smoothly, professionally and at the highest level. We want you to become your best version with us. Therefore we rely on an open corporate culture with flat hierarchies and real team spirit. Our duz culture, individual career opportunities and flexible work models create an environment where you can develop and grow. .
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Your tasks • Your profile • What we offer
Description Your mission You take the professional and disciplinary leadership of a team in customer service. You motivate and develop your team through regular coaching and feedback. You ensure that service quality and processes are maintained. You actively support your team and take care of your phone. You answer questions about products, tariffs and processes conscientiously and friendly. You remain solution-oriented and inspire unsure customers.
Qualifications Your profile Experience in team leadership or the desire to go the next career step. Communication strength and sense for employee development. You stand up confidently on the phone and enjoy sharing with customers. The German language you are sure of. A high level of motivation and a reliable, structured way of working characterise you. You're looking for team spirit and enjoy working in a family environment.
Additional information We offer you Quick application – Your CV is enough Unlimited employment contract Flexible working hours between 10 am and 20 pm (Mo–Sa) Occupational pension Possibility of home office Germany ticket included Fast, personal incorporation Family team, no time work model Success Participation, Training & Mentoring Access to Ströer Corporate Benefits Free drinks, food grant, company events Free parking
Location
 | Ströer SE & Co. KGaA | |
| 40472 Düsseldorf | ||
| Germany |
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