Customer Service Specialist (m/f/d)

Demand and forecast management: analysis of customer demand and its development and verification of the reliability of the forecast.

Order processing and logistics: Ensuring the punctual delivery of customer orders by coordinating the material availability and compliance with delivery times.

Problem solving and escalation: escalation of important problem areas at the Head of Supply Chain or Demand Manager (if applicable) and the Customer Service Manager.

Process implementation: Implementation of the company's processes and strategy for optimising the processes, with the aim of a low stock.

Negotiations: negotiations with customers or internal stakeholders.

Data management: Ensuring correct demand signaling (including in SAP).

For this demanding position, you will bring the following skills and competencies: Qualification: Studies in the relevant field (e.g. engineering with deepening supply chain management, etc.) alternatively a completed commercial training (e.g. industrial businessman)

IT-knowledge: Funded PC-knowledge (MS Office, Word, Excel, PowerPoint) as well as experience with ERP systems, preferably in SAP.

Communication capability: Excellent oral and written communication skills and strong negotiating skills.

Personal strengths: High self-initiative and sense of responsibility. You work objectively, your decisions are based on facts and are solution-oriented.

Team skills: You are collaborative, a good team player and show modesty and willingness to put team/group ambitions on personal interests.

Cross-sectional competences: Embossed customer orientation, understanding the entire value chain (from raw material to product delivery) and ability to guide cross-functional teams (cross skills).

Continuous training and training programmes Modern, secure and advanced jobs Attractive remuneration and performance-oriented benefits International cooperation and cross-site mobility opportunities A strong culture of inclusion, respect and teamwork A sustainable and future-oriented company Open, reciprocal communication that promotes adaptation and continuous feedback A supporting and cooperative corporate culture Varied settings at all locations due to the decentralized structure