Technical Support Engineer / Service Technician for the Northern Germany region (m/f/d)

Technical support of our customers: women in Germany and Luxembourg Regular on-site applications for the installation, maintenance and repair of our diagnostic equipment in Germany Analysis and troubleshooting by phone, email and remote access Documentation of all activities and results in the ticket system Proactive and self-responsive care of the customers:in the region Close cooperation with the teams Sales and Academy

Completed training or studies in medical technology or electrical engineering Professional experience in technical customer service in medical technology Knowledge of laser optics of advantage Good IT skills (hardware, operating systems, networks) Safe handling of current Microsoft operating systems Profile Very good German and good English skills Impressed customer orientation and high communication competence Self-employed, structured working and team skills Proactive attitude to optimizing workflows and service quality Readiness and openness for new technologies Travel readiness and flexibility driving licence class B

Occupational pension: With an attractive and flexible offer, we support you in providing retirement, so that you can look forward to the future. Bikeleasing: Whether you are an e-bike or a city bike – you can purchase your new company bike – also for private use – as part of our bike rental offer. We support the global CO2 neutrality. Family business: Our corporate culture offers an international environment with a family operating climate in which you can take your skills. Feedback talks: We see a constructive, reciprocal and continuous feedback culture as an important basis for your next development and career steps. It contributes to our open, transparent and trusting corporate culture and thus also represents an entrepreneurial success factor. Continuing and continuing training: Lifelong learning and continuous further education is one of the success factors in the dynamic environment in which we act. We therefore allow you to access our digital learning platform so that you can extend your professional, social, methodical and personal skills at any time. Fresh fruit and free drinks: A weekly fresh fruit delivery and free local drinks offer a good start to the day and provide you with healthy energy. The exchange with your team during the coffee break is also not a contradiction. Keep fit: With our fitness grant for Pfitzenmeier, Venice Beach, FitBase and Urban Sports Club, we want to support your health. The range of gyms, courses and locations gives you a wide range of sports programs. Jobticket: Are you traveling by public transport? We are happy to support you with our contribution to the job ticket and also promote ecological thoughts. Jubilare: In order to appreciate our employees, there are individual attentions to company anniversaries as well as pensions to appreciate these special occasions. Mobile work: We offer possibilities for mobile work for more work-life integration and flexibility. Modern working conditions: We offer flexible working hours based on trust, 30 days holiday (based on a 5-day week) and additional special days for special occasions. Onboarding process: For your optimal start at Heidelberg Engineering, we design an individual installation plan for you, so that your successful onboarding is nothing in the way. Parking Whether by bike, scooter or car – our free parking facilities and a separate bicycle cellar in the underground car park are available. Regular employee events: With us there are always opportunities to celebrate joint successes, such as during annual summer and winter festivals, on team events or simply the afterwork meeting. Top location: Our attractive location in Heidelberg with direct access to the motorway, ÖPNV and Heidelberg Main Station allows you to travel faster and easy. Corporate Benefits: Our free access to our corporate benefits platform allows us to offer a variety of discounts and more than 800 brands for our employees in various categories, such as culture, fashion, food, car, finance, etc. .