Trainer / Customer Service Expert Customer Success (m/f/d)

Elis is Europe's leading expert in textile services. More than 60,000 people at 440+ sites in 30 countries ensure that the textile supply concepts of approx. 400,000 customers around the world run like at the snoop. A brilliant performance of our employees who deserve our respect! In Germany and Austria, our 48 locations ensure that customers from hotels and restaurants, healthcare and industry and trade are reliably supplied with rental textiles. The head office in Hamburg supports the branches with central services and ensures smooth processes in the background. This creates the best conditions for daily operation in a variety of industries. This concept is not only economically meaningful, but also sustainable – and is on a continuous growth course. We are looking for you

Customer Success (m/w/d) Hamburg-Bahrenfeld, home office from now on Full time indefinite

Active support of our Elis customer support teams on site through targeted training and coaching throughout Germany Training “on the job” for our customer support staff, especially in the areas of customer communication as well as customer support and sales Ensuring the consistent implementation of our customer support standards across the site Independent creation and updating of training materials Active development of our customer-success standards through feedback from trainings Support in the selection and introduction of new customer support staff and further measures in cooperation with local managers Continuous measurement and analysis of our team performance and derivation and implementation of corresponding coaching measures

Business degree, completed commercial training or comparable qualification Professional experience in training and training of customer service or sales teams Deep understanding of operational processes in customer support and customer service Excellent communication skills Excellent analytical skills and excellent presentation skills High level of hand-on mentality and practical implementation strength Proactive and targeted mode of operation Passion for sales tasks and customer orientation Representative willingness to travel across Germany

Occupational pension: Site-related social and special services such as B. a funded occupational pension scheme Company car: Cars (VW, Skoda and BMW) which may also be used privately Company-Bike: Grant to the dream bike as part of our company bike program Corporate Benefits: Employee discounts for different promotions & brands Teamwork: Experienced teamwork with flat hierarchies as well as agile working and decision methods System-relevant and crisis-proof: Through our system-relevant service, we are also a safe employer in times of crisis. New Headoffice: In 2023 we received our highly modern, sustainable Elis head office at Daimlerstraße in Hamburg-Bahrenfeld. .