S-Markt & Mehrwert GmbH & Co. KG | Germany | 06xxx Halle (Saale) | Permanent position | Full time / Home office | Published since: 08.06.2026 on stepstone.de
Head of IT Service Operations (m/f/d)
The S-Markt & Added Value GmbH & Co. KG is the central service company of the Sparkassen-Finanzgruppe with more than 1,150 employees for savings banks, their affiliates and other clients operating nationwide. We deliver powerful and customer-centric solutions that are always at the level of time. This means: digital, individual and innovative. We are looking for a full-time IT Service Operations (m/w/d) department manager for our location in Halle (Saale). .
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Your tasks • Your profile • What we offer
Technical and disciplinary leadership of the IT Service Operations department with the areas of ServiceDesk, IT-purchasing, IT-organisation as well as incident and problem management. Ensuring stable, efficient and customer-oriented IT support in the 1st and 2nd levels. Further development and control of IT service and support processes according to ITIL standards. Responsibility for IT support and problem management and continuous improvement of service quality. Further development of the IT organization, processes, standards and governance structures. Control of budget, resources, service providers and relevant performance indicators. Support and further development of employees and close cooperation with specialist departments and IT units.
Successfully completed studies of (economic) informatics or a comparable qualification. Multiannual leadership experience in IT service management, IT operation or a comparable function. Knowledge of ITIL-based service processes, in particular incident, problem and service level management. Experience in the further development of IT organizations, processes and governance structures. Excellent customer and service orientation as well as experience in stakeholder and service provider management. High levels of communication, enforcing and enjoying the leadership and development of teams
A secure job in a family-friendly company of the Sparkassen Financial Group Flexible working hours, 30 days and home office for your work-life balance Job-Rad-Leasing, sports and operational health management Regular employee events and joint experiences to strengthen team spirit Advantages of our S travel world with 5% travel refund and shopping discounts on various products, services, tickets and more In-house training of our Academy as well as individual, external further training for personal and professional development
Location
 | S-Markt & Mehrwert GmbH & Co. KG | |
| Grenzstr. 21, 06112 Halle (Saale) | ||
| Germany |
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