Team Leader Customer Center Front Office (m/f/d)

Operational control of the front office using relevant key figures (KPIs) to ensure a smooth and efficient execution of all customer requests Analysis of the key figures and initiation of corresponding optimization measures Strategic development of the customer center in close cooperation with the customer center Backoffice End-to-end management as a process owner for the processes occurring in the front office Professional and disciplinary leadership of the team coaches as well as workers in the front office Close and trustworthy cooperation with the customer center Backoffice as well as other interfaces such as the external service

Complete studies in the field of business management, communication management or a comparable qualification Experience in managing teams in customer service – ideally in a front office environment Embossed leadership and coaching skills, coupled with a modern, participative leadership style Knowledge of ESG metrics, data management and reporting tools Experience in the control and optimization of service processes and in handling relevant KPIs Strategic thinking and experience in change management (transformation projects, digitization) High customer orientation, communicative strength and safe occurrence on all levels Handling digital tools, CRM systems and ideally AI-based service applications

Working in a market-leading, innovative and profitable family business challenging and responsible tasks Target-oriented, careful and individual incorporation High design spaces in a professional working environment Attractive social benefits such as flexible working hours, free parking, canteens, occupational retirement, company doctor, health courses, employee benefits, employee events Opportunities for personal further development hierarchies that guarantee short decision-making Transparent communication, openness and a trusting atmosphere An attractive and efficient income Long-term and secure workplace