Teamlead IT Field Service / 2nd Level Client Management (m/f/d)

For our IT Client Services team at the Hamburg location we are looking for an experienced leadership! Our IT-Field service team at the Hamburg location ensures that our colleagues can work smoothly every day – with professional on-site support and modern client management.

As a team leader, you take over the professional and disciplinary leadership of the field service team in Hamburg and actively shape the further development of our IT services. Your tasks You are responsible for the IT service on site at the Hamburg location and tax your team in the daily business. You keep a watchful eye on demanding IT service processes and are in close contact with our central service desk in Berlin as well as the team leaders of the other locations. You ensure the high quality of our work, ensure a professional and service-oriented working environment and continuously develops processes. You process 2nd-level tickets in client management (hardware and software) and support your team in complex cases. Analyze and eliminate technical disturbances in the Windows client environment, integrating your expertise into current workplace technologies.

You'll convince us A completed IT training or comparable qualification Multiannual experience in IT support, ideally in the 2nd level, as well as first experience in technical and/or disciplined leadership Very good knowledge of the Windows client environment (Windows 11, MS Office, AD, SCCM or comparable management solutions) Analytical thinking, structured working and a high sense of responsibility Teamability and friendly, professional and service-oriented handling of our users Flowing German knowledge (at least C1 level) complete your profile.

Onboarding: I want you to feel comfortable with us from the beginning. Our digital onboarding tool allows you to start smoothly without complicated hurdles and question marks in your head. So you have all the information and your personal contact persons with one click. Besides, your godfather or a godfather with counsel and deed is your side. Welcome to Board! Further development: possibilities for professional and personal development, e.g. training in client management and leadership.

Colleague: Together we are strong. A team with short communication to Service Desk and other locations awaits you. Security: We are also a reliable employer in challenging times and grow continuously. Mobility budget: We provide you with 100 EUR gross monthly, which you can use flexibly and sustainably for your needs in a tax-optimized manner - whether for public transport, single tickets or the German ticket. .