Team Leader Customer Service (m/f/d)

Being the best energy and environmental service provider in Baden-Württemberg is our claim. We can only meet this requirement thanks to competent and dedicated employees (m/w/d). Teamleiter (m/w/d) Company: Badenova Energie GmbH Location: Freiburg im Breisgau Work area: Customer service Working time: full time or part time Relationship: Unlimited

The leadership, support and further development of a team of about 20 customer supporters and trainees in telephone, written and personal customer service - including professional and disciplinary responsibility A smoothly organized daily business, where you can optimally support your team in the processing of customer requests – your ability to use people in a stronger-oriented way, please The qualitative and quantitative day-to-day management, in which you always keep an eye on economic viability – with key figures and corporate goals you make our sales success visible and measurable in customer service Active cooperation in projects and the acquisition of special topics in customer service The identification of training and coaching needs of your employees together with internal quality management – including concept development and implementation of feedback talks The participation in the continuous development of our customer service and customer satisfaction through appropriate quality assurance measures

You are committed, cordial and competent and ideally already have first leadership experience – or you are motivated to acquire leadership skills Optimumly, you are familiar with the processes and procedures of a customer service or brings professional experience in the service sector with A quality-conscious, empathic personality that feels at home in customer service Communication and design strength as well as the ability to build a stand by good leadership work – you create a positive environment for independent work and continuously develop your team The willingness to act solution-oriented even in challenging situations – you want to crumble the sleeves up and to pack them up professionally. Reliability, a pronounced customer and service orientation and the ability to prioritize well even in tight situations and maintain a cool head

A need-oriented and individual integration as well as possibilities for professional and personal development in a motivated and successful team A varied and independent activity with flexible working hours and the possibility for mobile work Excellent social benefits, such as an occupational retirement provision, child holiday care, job wheel or job ticket. In addition to our own operating restaurant, we also have our own pause park on the company premises Back cover for family people and support offers for all

Diversity means diversity – that is important to us! Disadvantages, for example, for reasons of ethnic origin, gender, religion or belief, disability, age or sexual identity, we reject. We care about your personality.