Hisense Gorenje Germany GmbH | Germany | 90xxx Raum Nürnberg | Permanent position | Full time / Home office | Published since: 09.04.2026 on stepstone.de
Technical Service Support (m/f/d)
Become part of our team and actively shape the future with us!
Hisense Gorenje Germany GmbH is based in Garching near Munich. As a medium-sized company with global orientation, we combine two strong brands under one roof: Hisense and Gorenje. Both brands use different target groups and offer innovative solutions for a comfortable life in a modern home.
As a global leader in consumer electronics and household appliances, we are constantly looking for qualified and motivated employees who want to share our success story with us. With over 50 years of experience in the development of innovative products in the fields of TV, multimedia, household appliances and smart home solutions as well as a global team, we strive to further expand our strong market position. Over 80,000 employees worldwide work on this common goal.
We are a strong global partner for major sporting events such as the 2022 FIFA World Cup, UEFA EURO 2024 and other handball and winter sports events to present us as a technology leader. Germany plays a key role as one of our most important markets.
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Your tasks • Your profile • What we offer
Ticket processing: Daily processing of incoming service tickets from external service providers and internal interfaces Escalation Management: Support and Solution of Complex Customer Cases Field data analysis: Early detection of errors and identification of focal points Product optimization: Participation in the further development of products based on field knowledge Quality management: Active cooperation in quality control circuits and development of corrective measures Training: Training and support for internal and external service employees Interface work: Close cooperation with the areas of quality, product management and service On-site support: implementation of problem analyses and technical applications as needed
Technical training (e.g. electricians/electronists), ideally with experience in white/brown goods Structured, independent and solution-oriented operation with strong customer and result orientation Communication strength, negotiation skills and enforcement capability, while at the same time high team capacity Flexible, resilient and adaptable – even in challenging situations Very good MS Office skills and expressiveness in word and writing Good German and ideal English skills Occasionally prepared travel to customers or service
Attractive salary package including holiday money, driving cost subsidy, JobRad and asset-effective services 38.5-hour week; after the trial period up to 20 home office days per quarter possible Employee discounts: Benefits on Hisense & Gorenje products and exclusive corporate benefits at renowned brands Modern workplace in the Roesse/Buchschwabach site Development possibilities in an agile environment with flat hierarchies and short decision paths
Location
 | Hisense Gorenje Germany GmbH | |
| Raum Nürnberg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad