BEW Berliner Energie und Wärme GmbH | Germany | 01xxx Berlin | Temporary contract | Part time - flexible / Home office | Published since: 14.01.2026 on stepstone.de
Employee in Customer and Partner Management (temporary part-time, 20 hours/week)
Heat and energy are our contribution to the quality of life – every day new. As BEW Berliner Energie und Wärme GmbH we supply the capital with electricity and heat in a climate-friendly manner. Our district heating network is the largest Western Europe with a length of more than 2,000 kilometres. We supply about one third of the Berlin households with heat. With the know-how of our 2,300 employees, we cover the entire value chain of district heating – from production to grid operation and expansion to distribution. At high pressure, we work at the coal exit until 2030 and at climate-neutral production from 2045. In this way, we support the Land of Berlin significantly when reaching its climate targets. On the way to this we want to realize a higher proportion of renewable energies and waste heat. To do this, we need to redesign many of our sites and facilities. For this challenge and the associated tasks, we need people who are fully committed to our common goal of a local heat transition – people like you. .
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Your tasks • Your profile • What we offer
For the BEW Berliner Energie und Wärme GmbH we are looking for you as soon as possible Time as an employee:in customer and partner management at the Berlin site as Parental representation in temporary parttime employment in 20 hours per week, until 31 May 2027.
Create a sustainable energy future with us! As a leading company for the energy supply in Berlin, we focus on innovation, Customer orientation and sustainable solutions. Become part of our dedicated team Top customer management and bring your passion for excellent customer communication one.
Your tasks: Contract management: You take over the creation and processing of contract documents such as terminations, contract changes, follow-up contracts and performance changes for framework agreements with top customers. System Care: You make sure that the master data of our customers are always up-to-date and correct in the CRM and customer portal. To do this, you will create data retrievals, analyze the evaluations and prepare them for the top customer supervisors. Customer communication: You help in the preparation of communication to our top customers via various channels (telephone, e-mail, letters, customer portal and personal advice) and also go in consultation with the top customer supervisors:inside in direct customer contact with inquiries/requests. Reporting position: For our top customers, you’ll start reporting from contractual agreements and prepare them for shipping. Advice and support: You support the advice of our top customers on contracts, prices, billings, products as well as changes in the law and ensure that the concerns are handled smoothly, in coordination with our interface teams within the BEW. Cross-departmental communication: You contribute to improving internal customer communication and optimizing our processes. Sharepoint & Postal Responsibilities: You are building our knowledge management in the Sharepoint for top customer management. You also take responsibility for our internal mailbox.
Your profile: Completed commercial training Knowledge of business relationships First professional experience in these areas Safe handling of current MS Office programs Knowledge of SAP IS-U and CRM systems are advantageous Creativity, initiative, a high level of commitment and a structured and independent way of working High social competence, team spirit and cooperation capability Embossed communication skills and high customer orientation Very good German skills (Level C1 as the main working language are a must) You meet about 70 percent of the requirements? Then get involved!
Flexible design of everyday work (37-hour week, part-time, running time accounts, mobile work) 30 days holiday, work-free days on 24.12. and 31.12. as well as opportunities for free Promoting individual development, including free training and support in continuing vocational training 13 monthly salaries for collective employees and additional remuneration components Occupational pension ÖPNV company ticket or Germany ticket (50% employer grant) and Jobrad offer Employee flow rate after 12 months of service Various offers on health, including Urban Sports Club membership and PME family service You want to meet all our Benefits? Then tell us what we have to offer! !
Location
 | BEW Berliner Energie und Wärme GmbH | |
| 10829 Berlin | ||
| Germany |
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