Service Technician Technical Support | Thermal Engineering | Furnace & Heating Systems (m/f/d)

We are a growing group of companies in the field of modern heat technology with a focus on quality, technology and sustainable solutions. Our product and system world includes: Pellet and wood stoves Pellet boilers and hybrid heaters Heat pumps and buffer systems Hydraulics, pump groups and control technology Smart controllers and digital systems Our customers: B2B: Furnace studios, SHK-Fachbetriebe, Planer B2C: demanding end customers Our claim: Quality instead of mass Technology instead of excuses Solutions instead of discussions WHICH THE BEST SERVICE TECHNICAL (M/W/D) Technical support | Heat technology | Furnace & heating systems B2B & B2C | Telephone & Remote | No assembly | No field service Vorab – read honestly This position is nothing for average. We are not looking for a specialist, not a hotline reader and not a forwarder of PDFs. We are looking for a technically excellent head – someone who really understands systems, recognizes relationships and leads customers like specialist companies confidently through complex situations. And yes: We also pay this competence accordingly.

You are the technical authority after sale. The person where it becomes calm when it becomes complex. You explain, analyze, structure and solve. Your tasks in detail: Technical telephone support for B2B and B2C customers Remote support via PC Analysis of faults and error messages Detection of installation and hydraulic errors (not only device errors) Technically correct, understandable communication Support of specialist companies during commissioning and parameterization Close cooperation with management, development and sales No assembly. No field service. No construction sites. Your tool: experience, technical understanding, voice and screen.

We are looking for: no entry no pure theorists no one who has to read everything You fit perfectly with us when: you have many years of practical experience in the SHK, furnace or heating area you really understand hydraulics you know why something works – not just that you can safely read and explain regulations, sensors, mixers and pumps you also stay calm and confident in stressful situations you can argue technically based – even against professionals you want to take responsibility and can Whether masters, technicians or extremely experienced practitioners are of secondary importance. Competence beats title.

Above-average payment, clearly above industry average Work at eye level – no hotline handling Long-term perspective in a growing group No external service, no construction sites, no physical wear The possibility to set technical standards Direct wire for management Short paths, clear decisions, no corporate bullshit Again This place is not comfortable – but fulfilling. You're required. You're needed. And you are respected. If you've been thinking more often: “I am actually better than my current job” ... then this is your stage. .