Serviceberater (m/f/d)

The family-run AUTOTEWES group with four car homes at six locations leads the brands Mazda, Ford and Suzuki. With nearly 130 million sales and over 5,000 new and used cars sold in the year, we focus on success. We are among the largest Mazda and Suzuki dealers in Germany and want to grow further – with you! Our goal is to move people as a strong and reliable mobility partner. We are at home in the capital Berlin (Auto Meklenborg in Steglitz and Spandau), at the Elbe in Hamburg (Auto Pohl) and in the Rhineland in Cologne (Auto Kierdorf) and in Düsseldorf and Krefeld (Auto-Park Rath). If you want to help shape the future of the automotive trade, you are now engaging with us and looking forward to a fascinating environment in car trade!

Long-term perspectives in an established company with secure and permanent jobs Compensation for performance 30 days of year Green integration and continuous training Employment pension with additional employer share Jobbike lease offer Employee discount Corporate Benefits Company events Medium-sized family business with short communication paths and flat hierarchy for quick implementation of ideas Open corporate culture based on appreciation and team work

Customer support: You are the first contact person for our customers: take up concerns and advise competently on service and repair services. You make sure every visit becomes a positive experience Service acceptance: implementation of dialogue acceptance, collection of customer requests and creation of workshop orders. Order coordination: coordination with the workshop, monitoring the dates and ensuring a smooth process. Quality control: Examination of the work carried out and ensuring that everything meets the manufacturer's requirements. Invoicing: Creation and declaration of invoices and transfer of the vehicle to the customer. Customer loyalty: building long-term relationships and active offering of additional services

Technical understanding: Ideally a training in the automotive field or experience in the automotive environment. Customer support: You can explain complex technical topics in a comprehensible way and deal with customers. Organizational institution: In the greatest need of our customers, you are a hero and are happy to stand with your experience. You can also keep track of many parallel orders. Service orientation: You love customer communication and your greatest pleasure is to conjure a smile in your face. Team skills: You work closely with workshop, part service and sales. Willingness to develop: You like to develop and enjoy developing new skills. Readiness to learn is yours. Sounds good? Then you are right with us