Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER00048M9 Are you enjoying solving customer concerns, continuously optimizing digital business processes and driving innovative e-commerce solutions? Then you are right with us! actively shape the further development of our digital services, override responsibility for incoming customer requirements and actively work at the interface between customers, departments and developers. Be part of the most inspiring brand and deny mobility, technology and lifestyle. Together with us, create experiences for fascination and ease in the lives of our customers. Mercedes-Benz Customer Solutions GmbH is responsible for the development, assortment and marketing of technical and high quality original accessories & collection articles for the Mercedes-Benz, AMG and Maybach brands. With this we meet the highest standards in aesthetics, design, quality & innovation - and last but not least, of course, the attention to detail also counts for us. WE ARE CUSTOMER-DRIVEN, WE ARE PASSIONATE, WE ARE OPEN MINDED – these are the values of our daily work and our cooperation. These values form the foundation of our corporate culture. This is waiting for you: Market/competitioner observation on developments in e-commerce and derivation of development potential

Processing of second-level support (“Expert Center”) for international end customer requests in the context of credits, refunds, product availability and/or general order and settlement issues

Self-conception, coordination, control and commissioning of the further development of customer support with the focus AI

Ensure the interface functionality in the direction of finance and debitor accounting

Specification, planning, compliance and implementation of legal requirements for all online applications with stakeholders and developers

Ensuring the legal compliance of all online applications in the front end, such as the online shop as well as on physical documents

Responsibility for Shop Handbook as a basis for standardized procedures

Key account to Mercedes-Benz AG as part of Mercedes me connect and the distribution of digital services

Interface between Sales, Debitors, Creditors, Accounting and Controlling for Single Orders as well as Projects

Execution of steps in the back office systems as part of the product development process for the introduction of new digital services from Mercedes-Benz

Ideally, you bring the following: Successfully completed studies of Business Administration, Business Informatics, Media or Communication Sciences or a comparable qualification

Multiannual professional experience in e-commerce, digital commerce, e-commerce operations, customer service management or digital business models

Experience in handling customers in the e-commerce environment and controlling and optimising digital customer processes

Experience in working with interdisciplinary teams as well as managing different stakeholders from business, IT and external partners

Ideally experience in designing and implementing digital or AI-based solutions in customer service

Knowledge of common e-commerce platforms, back-office systems and digital service processes

Knowledge of legal requirements and compliance issues in the e-commerce environment are advantageous

Very good knowledge in Microsoft Office, especially Excel and PowerPoint

Very good knowledge of German and English in word and writing

Personal skills... Extensive understanding of customer experience and current e-commerce and technology trends

High affinity for process management and analysis and optimization of existing processes

Designed analytical, conceptual and solution-oriented methods

Ability to prepare and present complex technical and technical relationships in an address-oriented manner

Safe appearance, communication strength and high customer and service orientation

Own-responsible, structured and proactive operation combined with high team capacity

We offer you more than just an employment relationship. In addition, we are waiting for you: Occupational pension

Annual profit share as a function of business success

Bonuses for exceptional individual services

Kantine on site

Childcare and assistance

Attractive annual cars in the purchase and rental model

Employer's grant to benefits

Premiums for service jubilee and Jubilar leave

Flexible working time design and work in EU countries

Regular health days with health checks and free vaccinations

Internal health insurance with attractive health promotion

Paid release for important family events (e.g. wedding)

Free parking

Employee discount

Events & Events

Free learning offers

Additional information: It is an indefinite body. We look forward to your online application with CV, Letters and Certificates. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Disabled and equalized applicants are welcome! Peopleandculture_mbcs@mercedes-benz.com is happy to support you in the application process. People Solutions will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Hybrid work possible Coaching Staff Events Health measures Employee discounts possible Food supplements Employee participation possible Employee handy possible Employment Flexible working time possible Good connection Accessibility Parking space Business doctor