Specialist in Complaint Management & Process Optimization Customer Service (m/f/d)

These are your tasks You answer the complaint area professionally and ensure professional and solution-oriented processing of demanding complaint cases. You analyze complaints, identify optimization potentials and guide sustainable improvement measures. You continuously develop processes, standards and interfaces in complaint management and develop efficient workflows. You identify automation and digitization potentials and bring your own ideas to the further development of our processes and systems. You process complaints professionally, solution-oriented and with the aim of creating an excellent customer experience. You enter our customers by phone and e-mail and find the right solution for demanding issues. You work closely with internal departments to develop optimal solutions for our customers across areas.

That's what you bring Successfully completed commercial training or a comparable qualification Multiannual experience in customer service, complaint management or sales service Very good understanding of processes, interfaces and system-based methods Impressed communication strength and joy in dealing with people High service and customer orientation Openness and ideally first experience in handling AI applications, automations or data-based processes Analytical thinking, structured working and a good sense of sustainable solutions Joy in configuring changes, questioning existing processes and also thinking out of the box Safe handling of MS Office and ideally experience with CRM systems Structured, reliable and independent operation Team spirit, commitment and a positive attitude

You can expect this from HYGI.DE Secure workplace in a growing e-commerce company Attractive remuneration including contribution to occupational pension provision 30 days off Flexible working hours with sliding time Individual training and development opportunities Working discount on our entire range Modern jobs and a digital working environment Bike leasing for your sustainable work path Regular team events and joint activities Free drinks, fruits and snacks