Looking for new perspectives? Get WaterBesserMacher. At StEB Köln you can discover something. In floods, sewage, in streams and ponds. But there are more that can be seen: We provide comprehensive care for our employees, their families and their work-life balance. You want to join us? Then you'll get involved. Attractive for you. Valuable for Cologne. www.steb-koeln.de/carrier For our department 'Customer Service and Claims'' we are looking for 2 years in full time at the next possible time - part time is possible under certain circumstances - one

responsible management of the field of customer service with a total of 7 employees and ensuring the professional and personal development of employees Control and monitoring of the subject area including technical control of the projects and tasks in the management of concerns including Complaints, administrative procedures (including processing of objections, settlement of the effluent obligation, consequent and use obligation, task-specific contractual matters), auditing of functions and refurbishment of private effluent lines and provisional introductory authorisations and local affairs Development, monitoring and improvement of processes, workflows and organizational interfaces Establishment, updating and control of personnel and foreign resource planning required for processing Definition of legal, technical, financial and content objectives and further development of the subject area Customer service to ensure the sustainability of the area by continuing digitization Processing of local affairs

Bachelor of Arts General Administration/Public Administration Dipl.-Administrator*in (FH) or successful completion of Administrative Course II in the case of officials, a prerequisite is the existing capacity for the group of offices of the first boarding staff of category 2 (formerly senior staff) multiannual, relevant professional experience in public administration services and many years of experience in customer service or comparable service function multiannual experience in managing employees desirable Experience in municipal wastewater management of advantage Knowledge of agile and classic project methods and methods of continuous improvement (KVP), QS management and change management desirable analytical, structured and solution-oriented operation using digital possibilities customer-oriented communication and experienced handling of stakeholders good written and oral expressiveness We promote equal cooperation between women and men, so that women are particularly taken into account in accordance with our equality plan. Hardly disabled persons receive the advantage with the same suitability.

Remuneration is effected according to the remuneration group 11 of the TV-V.a0

Payment by collective agreement for utilities (TV-V) 30 days holiday starting from a 5-day week and 13 salaries per year Job ticket and free parking regulated working hours and a crisis-proof workplace individual development possibilities occupational pensions and health care Compatibility of work and family more info about our Benefits on our website