Frequentis Orthogon GmbH | Germany | 28xxx, 27xxx Bremen | Permanent position | Full time / Home office | Published since: 03.03.2026 on stepstone.de
Customer Services Engineer (m/f/d)
For over 35 years, Frequentis Orthogon GmbH has been developing innovative software solutions for the planning and optimization of on- and off-flight processes worldwide. Our technologies ensure more efficient flight movements, greater safety and make an active contribution to reducing CO2 emissions. Become part of a team that makes a real difference worldwide. As a customer service engineer, our international customers support you in the operation of safety-critical systems of civil aviation. They ensure that our solutions work reliably – and develop in the interest of the Services Manager (all genders). .
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Your tasks • Your profile • What we offer
Analysis of operational incidents, disruptions and customer reports Implementation and coordination of bug fixes – in compliance with contractual response times Close cooperation with development teams across all phases of the software lifecycle Monitoring our systems and support in the continuous improvement process Your perspective as a service manager: Main contact partner*in for our customers Responsibility for compliance and further development of SLAs Control of all service processes (Incident & Service Request Management, Release & Deployment Management)
At least 2 years of experience in software development Very good knowledge of Linux and Windows Complete technical training in software development Embossed service orientation and joy in daily customer contact Quick understanding and ability to explain complex technical issues in a comprehensible way Structured and reliable working and team skills Very good knowledge of German and English Also desirable are: Experience in software support or service ITIL knowledge Knowledge of Cyber Security & Vulnerability Management
Reasonable task: Design aviation more efficient and sustainable Flexible working model: 40-hour week, sliding time, confidence working time, up to 2 days home office/week 30 days off Stable, international company with long-term perspective Attractive benefits: Free drinks & fresh fruit Company fitness program Cycling leasing Private accident insurance
Location
 | Frequentis Orthogon GmbH | |
| Bremen | ||
| Germany |
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