Vice President (m/f/d) Customer Service Interiors

Digital transformation. Sustainability. Peacekeeping. Exciting tasks that we at Diehl are working on intensively with our five corporate divisions Metal, Controls, Defence, Aviation and Metering and our more than 16,000 employees. Discover fascinating technologies and apply. In a family-run company balancing by trust and courage, which is consistent stable and – by tradition. For our site Diehl Aviation in Laupheim we are looking for a: Vice President (m/f/d) Customer Service Interiors

In this role, you will take end‐to‐end responsibility for the entire customer service organization for Cabin Interiors & Monuments. You will oversee all Customer Service, including technical support, technical documentation, spare parts business management, as well as pricing strategies, commercial policies, and contract management. Managing customer interfaces, preparing executive reports, and conducting regular performance reviews will be key aspects of your responsibilities. You will drive continuous improvement management across the organization by optimizing processes, applications, and operational performance. In addition, you will hold the central functional responsibility for IT program management, including the strategic development of IT systems, data analytics, digital transformation initiatives, and the execution of related projects.

A completed degree in Business Administration, Industrial Engineering, or a comparable field is required. Several years of professional experience in Customer Service, Program Management, or a related function distinguish your profile. Strong experience in managing customer interfaces, driving performance reviews, and handling complex service organizations is essential. Solid understanding of IT program management, digital transformation, and data analytics supports your ability to drive continuous improvement initiatives. Excellent communication and stakeholder management skills, combined with a structured and results‐oriented working style, complete your profile.

Professional and personal development Jobrad Benefits Flexible working hours Family-owned company In the case of a serious dis­ability, it is desirable to provide a specific treat­ment if equal quali­fied. Should you wish to do so, please indi­cate your disability status in your application on a volun­tary basis.

.