Technical Support Engineer (m|w|d)

You'd rather analyze causes than symptoms? You don't give up until a problem is really solved? Then we will look for you as a Technical Support Engineer* for our Field Service SaaS solutions. Instead of working hundreds of tickets every day, you are a few well-known customers who know you and your expertise personally. You deliver premium support, work closely with consulting and development and become a trusted technical contact for your customers. With your know-how, you can ensure that critical processes run stable, problems are solved sustainably and our customers can rely on our solutions at any time.

Technical Contact & Premium Support You enter a firm circle of well-known customers and are their technical contact in the operational operation of our solutions. You work at the interface between customers, project management and product development and ensure a trusted cooperation. Analysis & problem solution You analyze complex technical questions, incidents and requests and coordinate their sustainable solution together with our internal teams. You work on challenging support cases in 3rd-level support and consistently take root causes. Customer understanding and product competence You develop a deep understanding of the business processes of our customers and help them efficiently and successfully use our solutions. You perform administrative tasks in Salesforce and continuously develop your product and system expertise. Share knowledge & improve processes You document solutions comprehensible and continuously develop our internal Knowledge Base. You recognize optimization potentials in our operating and support processes and actively contribute your ideas.

You know what you do – and why Multiannual experience in technical support, customer operations or application support of complex software solutions. Analytical and solution-oriented approach to technical issues and joy in developing sustainable solutions. experience in handling relational databases and SQL; Salesforce knowledge or comparable CRM platforms are of advantage. Self-employed, structured and proactive work and the willingness to take responsibility. What makes you You will be confident and will communicate safely with customers and internal contacts. Teamwork, self-initiative and high quality standards are of course for you. You like to work with different disciplines and keep an overview even in challenging situations. Very good knowledge of German and good English in word and writing complete your profile.

Responsibility instead of ticket processing: You actively shape solutions and processes. Demanding technical challenges with real customer impact. Direct cooperation with product management, development and consulting. Flexible work models and modern work equipment. Individual training and professional development. Open corporate culture with short decision paths. Attractive compensation package including additional remuneration for standby services. Corporate Health Program, team events and much more. .