CHEP Deutschland GmbH | Germany | 50xxx Köln | Permanent position | Full time / Home office | Published since: 04.03.2026 on stepstone.de
Coordinator Retail Accounts (hybrid) (m/f/d)
CHEP controls, waits, transports and supplies over 300 million cargo carriers for its customers. With our high-quality pallets, containers, RPCs, containers, inserts and lifters, we support the production, handling and transport of freight in terms of efficiency and sustainability. The load carriers and services of CHEP play a decisive role in every transport route and in all the supply chain trading partners.
CHEP is one of the most sustainable companies in the world. .
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Your tasks • Your profile • What we offer
As an empathic and analytical contact person, you can support both our retail customers from the LEH/ Retail/ Handel area and our internal retail account managers in the processing of external customer requests.
Processing customer requests with focus on excellent customer service Implementation of administrative activities Analysis of irregularities in customer data and implementation of quality improvement measures Monitoring of customer KPIs/metrics Support for internal and centrally managed requests Monitoring and support of our external call center
Completed commercial training Experience with the field of food retail/ LEH or FMCG would be great, but is not a must First experience in the B2B customer service environment (personal or virtual) Team skills and mutual support - we always work as a team at CHEP to achieve our goals High level of customer orientation - customer satisfaction is the focus Good analytical skills and a hand for numbers Very good communication skills in word and writing Good knowledge of MS Office; Salesforce and SAP can be taught if you don't bring them Flowing German and good English skills are a must, other European languages are advantageous
Flexible hybrid working model Workation Options – also work from abroad Competitive salary plus an annual ''uncapped' bonus (based on personal performance) 30 days of annual holiday plus 3.5 additional work-free days (Christmas, New Year's Eve, 1⁄2 female Christmas and Rosenmontag) Participation in the global Brambles share program, with the possibility to double the shares by the company Occupational pension 3 days a year that can be used for voluntary projects (Volunteering) Other advantages such as Company Bike, Childcare Grant, Urban Sports Club, numerous benefits from corporate benefits and more ...
Content: 47500 – 50000 EUR / YEAR
Location
 | CHEP Deutschland GmbH | |
| 50679 Köln | ||
| Germany |
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