DZ HYP | Germany | 22xxx, 21xxx, 20xxx Hamburg | Student job | Part time - flexible / Home office | Published since: 25.02.2026 on stepstone.de
Working student in IT with a focus on digital service management (m/f/d)
We are around 900 employees in a leading real estate bank. Every year, we are moving projects worth several billion euros in Germany, from residential buildings to quarter development. We are doing great things together with open doors, short paths and a lot of self-responsibility. The IT Operations Digital Service Management department ensures stable and efficient IT operation and established suitable control elements, IT processes and tools. For this purpose, the Digital Service Management team designs, implements and operates our IT processes in a modern enterprise service management tool. This infrastructure and workstation-oriented IT service is an important part of the individual productivity of each employee of the DZ HYP. Together with you, we would like to further expand this stable and efficient IT operation in a future-proof manner. .
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Your tasks • Your profile • What we offer
You support the development, maintenance and structuring of Sera AI's knowledge base. You create and optimize our Knowledge article (FAQ style). You define keywords, synonyms and question variants. You analyse incorrect responses and “No answer found” requests. You test user questions from real use cases and document best practices in handling Sera AI.
You are currently studying with the focus on business informatics, media informatics, digital business or a comparable course of study. You are interested in AI, chatbots and digital products. You want to support our team for at least one year (two semesters) for 15-20 hours. You like to work with other people, bring communicative skills with you and can explain complex content easily and clearly in German. You are safe in handling Microsoft applications and work structured, independent and reliable.
Top city location in Hamburg Varied food in the in-house restaurant Flexible working time design with the possibility of mobile work Granted Wellpass membership, numerous business sports and occupational health management A highly discounted Germany ticket Ideal, practical supplement to your studies
Location
 | DZ HYP | |
| Hamburg | ||
| Germany |
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