Receivables Management Clerk

As part of the housing group Vonovia SE, our commercial teams shape everyday life for over one million tenants: in about 540,000 apartments in Germany and the working day of our approximately 12,000 colleagues. Whether in IT, HR, customer service or management – people who organize, manage and take responsibility work here. Your work sets the basis for affordable living and reliable, sustainable development with us as a leading housing company. Whoever works with us is part of a strong community that counts mutual respect and an appreciation of each other. Many of our employees are proud of their work – also because performance is seen and recognized. Those who want to introduce or develop professional strengths will find the right framework here – also with a view to future leadership responsibility. In the customer service of Vonovia, you will arrange a dynamic team for satisfied customers. Around 1,200 employees work at our locations in Berlin, Dresden and Essen:inside the concerns of our tenants:inside – in a collegial environment with attractive working conditions.

Security: You work in an unlimited working relationship in a dynamically growing company Work out from the home office: With us you have the opportunity to work on mobile at up to three days a week Together we shape your future: We rely on individual development paths to continuously advance your development Your feedback is important to us: With regular feedback talks we keep you and us on track Fit through everyday life: Benefit from extensive health management – in addition to various fitness offerings (e.g. Wellhub), we offer an attractive supplement to health insurance through our Vonovia PlusCard. Other Benefits: Occupational pensions and employers:income to asset-effective benefits, Employees:internal equity program, Employees:internal profitsharing, Vonovia Apartments, Viva FamilyService, JobRad, Jubilee payments and other special payments in special private events as well as benefits in corporate benefits, employee benefits.de and ticketprinter etc. Not just a professional home: We support the search for accommodation within our stock according to availability so that you can arrive quickly and easily

You will independently process incoming customers: in case of residues, warnings and ongoing complaints, you will understand yourself as a helpful trustee to our tenants: To do this, you will discuss with our tenants:inside, the causes of payment defaults and jointly develop solution-oriented measures to offer support in difficult situations (rate, commissioning social manager:in, etc.) You document the processes and care accordingly open items, rebookings, payouts of credits, confiscations, etc. The execution of telephone call calls (outbound) is also part of the task In the case of escalation, you initiate proceedings and process in-depth inquiries from our external service providers:inside/legal attorneys:inside and implement the judgments Your area of responsibility is rounded off by the preparation of evaluations and support for other controlling topics

You have a completed commercial training, e.g. as a lawyer or notary specialist:r or in the areas of office communication, real estate, accounting, debt collection, etc. Alternatively, you bring multi-year professional experience in receivable management as well as accounting knowledge in the debitor sector You bring very good knowledge in Microsoft Office, especially in Excel, as well as first experiences in SAP RE or comparable software with You have a high degree of empathy and a related solution orientation. You can put yourself in the position of the individual tenants: inside and understand yourself as a solution finder:in and trust person Communication strength in word and writing as well as negotiating strength in dealing with various parties additionally distinguish you You can well prioritize your tasks, work in the team and implement your tasks independently JOBV1_EN