DE Service GmbH | Germany | 59xxx Hamm | Permanent position | Full time / Home office | Published since: 10.07.2026 on stepstone.de
Microsoft Consultant – 2nd Level (m/f/d)
DE Service GmbH is a newly founded company based in Hamm. As a joint IT service company of two successful cooperatives in large-scale building materials trade (B2B), we support and develop the entire IT landscape of our shareholders. With a dedicated team of around 15 employees, we combine practical IT expertise with a clear focus on service, digitization and future capability. Our main partners are Microsoft, AWS and SAP – in addition, we work with a variety of modern IT solution providers. To strengthen our service-desk and consulting team, we are looking for a dedicated personality as a Microsoft Consultant – 2nd Level (m/w/d).
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Your tasks • Your profile • What we offer
2nd Level Support incl. hotline and ticket system (ITSM) Acceptance, classification and processing of requests and disturbances according to SLA Analysis and elimination of Incidents in Microsoft, M365, Entra ID and Intune environments User support via phone, email and remote tools Escalation of complex incidents at 3rd level support / specialist teams User and Permission Management (Onboarding/Offboarding, AD/Entra ID) Maintaining the knowledge database and creating documentation for users and colleagues Intune Package and Distribution of Software Cooperation in projects and rollouts (e.g. M365, Intune, Entra ID, Migration on-prem to Cloud)
You have a completed training in the IT field (e.g. specialist informatics/in system integration) or a comparable qualification and brings sound knowledge and practical experience (at least 3 years) in the following areas: Microsoft – including Active Directory, GPOs, DNS, DHCP, PKI, Windows Server and Client operating systems Microsoft Hybrid – including Entra ID Connect and Exchange Hybrid Microsoft 365 – among others teams, SharePoint, OneDrive, Exchange Entra ID – including MFA, Conditional Access, PIM, Microsoft Defender Intune with focus on Windows 11 and iOS/iPadOS incl. PackagetingWünchenwert are also:
PowerShell knowledge for reports and automation of recurring tasks Basic knowledge Network (TCP/IP, VPN, Firewall, Routing) Experience with Microsoft Azure (IaaS/PaaS Basics) and hybrid scenarios Microsoft Defender for Endpoint / for Office 365 (Security Basics) backup and recovery concepts (e.g. Veeam, M365 backup solutions) Experience with ticket systems / ITSM tools (e.g. Jira Service Management) ITIL Basic Knowledge (Incident, Problem and Change Management)What distinguishes you:
Very good knowledge of German and good English in word and writing Embossed service and customer orientation Structured, analytical and solution-oriented operation Self-responsible work and willingness to take on call (if necessary) Analytical Thinking and Fun at Troubleshooting Communication strength and team capacity Ready for continuous training and certification
Unlimited fixation with attractive, performance-oriented salary Flexible working hours and possibility for mobile work / Homeoffice 3 days on site and 2 days Homeoffice Modern hardware equipment (Notebook, Smartphone) Various training and certification options (including Microsoft certificates) 30 days off Flat hierarchies, short decision paths and a well-established team Regular team and company events
Location
 | DE Service GmbH | |
| Hamm | ||
| Germany |
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