Complaint Management Employee Analysis and Development (m/f/d)

At the next possible time, we occupy the position as

Complaints not only show where something has not been round in individual cases. Properly used, You provide valuable information on where we can get better. This is exactly where your task is: You are making developments visible, you can recognize vulnerabilities at an early stage and prepare insights to create orientation and concrete impulses. With the focus of analysis & development, you are part of our complaint management and get space to shape things, to introduce your own ideas and to actively shape the further development of our quality management. WERDE PART OF THE #SPARDAFAMILY We are the Sparda BW: a bank of people for people. Work at the Sparda bank is a matter of heart! For those who want to go on and take responsibility. And all those who don't want to change. The Sparda Spirit is everywhere! Flat hierarchies provide short paths, quick decisions and your chance to make careers.

You make our complaints transparent. You are raising complaint data, watching developments and creating comparisons between periods, topics or organizational units. You recognize developments early. With a structured monitoring, you identify vulnerabilities, changes and possible action needs and help us not react until a larger topic has become apparent from individual cases. You make relevant information from numbers. You develop meaningful evaluations and visualizations and prepare results in such a way that complex relationships become quickly understandable. You bring insights to the right places. You will start regular and order-related evaluations for different addressees – from individual units to the Executive Board to supervisory reports – and present essential developments in a comprehensible and address-oriented manner. You combine complaint and process management. You work closely with your colleagues in complaint management and bring relevant findings into regular exchange with our process management. This helps us to identify causes and develop processes in a targeted manner. You're in shape. Many instruments and evaluations are still under construction. You therefore get the freedom to develop new approaches and implement your own ideas, for example when building a benchmarking, in new forms of monitoring or in the further development of our reporting and analysis instruments. If you have increased complaints or special situations, you can also support your colleagues in the surgical complaint processing.

A bank, commercial or comparable qualification is a good basis. Experiences in analysis, reporting, quality, process or complaint management are helpful – more important than many years of experience, however, your curiosity, your analytical thinking and your willingness to build and shape something. You're good with us when you're Joy in analyzing numbers and recognizing relationships Developments question and want to know what is behind the figures visualize and present results structured and understandable works independently and likes to build new topics are safe in dealing with Excel and ideally brings experience with further analysis or visualization tools can communicate complex content clearly and addressably like to work with others and have the right to actually move something with your work Your new team You will become part of our complaint management and work closely with colleagues working on our customer complaints daily. Your experiences and analyses are complementary: Together, we want to resolve complaints not only individual cases, but gain insights that make us better as a bank. Through the organizational integration into our quality management, you also work regularly with colleagues from process management. In your task, you work closely with the responsible department manager. Together, you develop monitoring, reporting and new analysis approaches and decide which topics we deepen and contribute to the organization. You get space to take responsibility and implement your own ideas. We want to make use of complaints and the results obtained to improve our customers and our bank. For “when it counts.” is not only a promise to the outside, but also a claim to our own work. If you want to shape this path, we look forward to meeting you.

Stay relaxed with 39-hour week, mobile work, 30 days holiday and bank holidays In addition to attractive tariff compensation, variable profit participation remains successful. Stay fit with SpardaFit & Care, our health management: with health days and checks, eyeglass grant, food vouchers and operational health insurance With occupational retirement provision after the end of the trial period and childcare allowance of up to 200 Euros per month remain unaffected. Stay nice with shared experiences of the Sparda community and reduced tickets for many events