Acceptance, qualitative testing and further processing / disposition of incoming interference messages within the ticket system Timely and economically efficient disposition of orders as well as compliance and monitoring of service levels and escalation processes, including proactive testing of ticket quality (e.g. ticket entries), focusing on complex business events such as project and change orders Tool-based control / support of service technicians for order filling Central property project coordination, including planning, organisation, control, documentation of order components for the service center Rostock Communication between customers, foreign companies, internal interfaces and technical field service Installation and commissioning of hardware and software Deputy Workplace Coordination for the Service Center Rostock Support for organisational and administrative tasks Working in optimization projects

Complete vocational training in the IT sector or a comparable qualification At least 5 years of relevant professional experience in the IT environment Comprehensive knowledge of Maximo, IT-SPS, FNT and TeDiS as well as good knowledge of IT processes and MS-Office High IT affinity Embossed knowledge in the field of IT management networks (LAN, WAN, WLAN) desirable; Certifications of advantage Knowledge of the peculiarities and properties of the customer Bundeswehr in Mecklenburg-Vorpommern Own initiative, organisational skills, resilience, good team and communication skills as well as customer and quality orientation Flowing German knowledge in word like writing and driving licence class B

Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary You start with 30 days of annual holiday with option for individual adjustment The remuneration is between € 51,300 and € 75.140. The actual amount is determined based on your responsibility as well as experience and competences Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, such as mobile work or trust work time We support your professional and personal training through individual measures and free access to LinkedIn Learning You benefit from access to platforms for diverse employee benefits