Group Manager Customer Center in Mannheim (m/f/d)

You are responsible for the disciplinary and professional leadership of the team assigned to you You are responsible for ensuring operations in day-to-day operations on the basis of qualitative and quantitative targets You choose new employees, conduct interviews and work with you during the recruitment process The responsible personnel deployment planning including the shift and holiday planning for the team assigned to you is also part of your task You control the training and training of the team and continuously conduct communication coaching The evaluation of customer satisfaction surveys and the derivation of improvement measures is also responsible for You support your team through operational cooperation in daily business You work closely with the sales team to further expand customer retention and realize new opportunities in the market with your team You actively contribute to the continuous modernisation and digitization of your working environment as a subproject manager in cross-company projects

Completed commercial training or comparable qualification, ideally training or further training in the field of customer support as well as relevant professional experience, preferably in the service sector (customer support with sales focus) Multiannual experience in the field of professional and disciplinary leadership Technical and process knowledge in the energy industry, well-founded IT skills (MS-Office, call system, tools for personnel deployment planning, SAP-ISU) High communication capability at all hierarchical levels High level of customer and service orientation Structured mode of operation, coupled with a high number affinity and good analytical and presentation skills Impressed leadership skills and a good level of enforcement Model function through a serious and well-kept appearance High motivation and enthusiasm Ready to continue personal development High sales orientation and a pronounced degree of entrepreneurial thinking and action Presentation of a current simple guide certificate upon entry

Possibility of hybrid work - you have a modern, fully equipped workplace with us, but still the option to work temporarily from home Attractive employment contract with non-tariff remuneration Possibility of continuing and continuing training Flexible working time models Good transport. Bus and railway station in the immediate vicinity, free parking at the premises, the possibility of bicycle cleaning via JobRad As an innovative service provider in the areas of metering, customer support and billing of the MVV Group, we want to develop sustainable solutions together with you. We offer varied and responsible activities, a performance-oriented remuneration, diverse development prospects and an attractive professional environment. .