Hannoversche Informationstechnologien AöR | Germany | 30xxx Hannover | Permanent position | Part time - flexible / Full time / Home office | Published since: 10.07.2026 on stepstone.de
Junior Service Desk Agent (m/f/d)
Junior Service Desk Agent (m/w/d) The digital transformation changes all areas of municipal administration. At hannIT you can actively shape the change! hannIT is a strategic IT partner for the Hanover region, cities, municipalities and municipal companies, as well as regionally based supply and transport companies. For our over 250 employees, we combine the best of two worlds: the dynamics of the free economy with the security of the public service. Our success is a fabulous team. Become part of our support team as a service desk agent (m/w/d) and actively support IT by helping our users with technical challenges. .
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Your tasks • Your profile • What we offer
Receiving, recording and processing of fault and service requests by telephone, email or ticket system Qualification and Priority of Tickets according to Internal Service Level Agreements (SLAs) First-level support solution (e.g. password resets, user unlocks, VPN/printer problems) relaying complex disturbances to downstream support units Care and addition of the knowledge database and documentation in the ticket system Support for administrative activities (e.g. software updates, access management)
A completed IT training (e.g. specialist in system integration) or comparable qualification Alternative: Cross-input with pronounced IT affinity First practical experience in IT support, ideal at first level Basic knowledge of Windows operating systems, networks and software installations Communication strength, service orientation and joy at customer contact Team spirit, willingness to learn and a structured way of working Comparable qualifications can also meet the requirements.
Unlimited employment contract in the 7 TVöD-VKA 30 Holiday days plus special payment Flexible working time models: full-time (39 h) or part-time – family-friendly and planable Homeoffice possibility for more flexibility Ergonomic equipment – in the office and for your home office Flat hierarchies with a lived welcome culture and an open, collegial union Additional care / operating pension via hannIT for your future Individual continuing and continuing training Benefits Job Ticket for Your Work Way Smartphone – also for private use Operational health management with diverse offers Corporate fitness (Hansefit) and joint sports events Cross-disciplinary project cooperation – exciting tasks and perspectives
Location
 | Hannoversche Informationstechnologien AöR | |
| 30169 Hannover | ||
| Germany |
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