Employee in the health insurance policy department, with a focus on unemployment (m/f/d)

Location: Hamburg HanseMerkur is a financially sound medium-sized person insurer and the only independent and group-independent insurance group at the financial centre of Hamburg, which operates nationwide. As a “insurance association on reciprocity” we are only obliged to our customers and employees – not shareholders or investors.

The motto ''Hand is in hand... HanseMerkur'' reflects our self-image. It focuses on partnership cooperation in the house, between employees and executives, as well as members of the Executive Board, as well as on honest efforts towards customers.

You take over the case-closing stock management in private health, nursing and health care insurance and ensure a smooth operation. You shall examine the organisation of the contract in the event of unemployment and implement the corresponding legal consequences in the insurance contract (e.g. basic tariff or emergency tariff). You lead the correspondence with social offices and clarify open accounts reliably and carefully. You create reminders according to legal requirements and thus contribute to the legally secure processing. You provide advice and support to customers and sales partners in writing as by telephone and are a competent contact person.

You have completed vocational training for the merchant/wife for insurance and financial facilities (or a comparable qualification) or are a qualified person for insurance. You bring safe knowledge to the relevant technical systems, including GenesysCloud, TEWIS, ZINEX, KV2000, PDB, M‐Text and MS‐Office. You have experience in customer service and in both written and telephone customer advice and convince by a pronounced customer and service orientation. You work flexibly, reliably and responsibly and keep an overview even in challenging situations. You are open to innovations and willingness to engage in new topics. You are team-ready and communicative and enrich cooperation through your commitment. Your friendly appearance completes your profile and makes you a valuable support for our team.

As one of Hamburg's top employers, we have a lot to offer you! These include: 38-hour week with flexible working hours and sliding time individual hybrid home office options by arrangement attractive remuneration package (tariff and operational salary components of up to 14 monthly salaries) 30 days leave and in addition on 24. and 31.12. Free “Rund-Um-Versorgungspaket” consisting of occupational health management, private employee restaurant, occupational retirement provision and your personal work-life balance central location at Hamburg-Dammtor, HVV-Deutschlandticket with grant etc. Put together with us on quality in life and work.