Senior IT Support Analyst (f/m/d)

Join our team and you'll be responsible for delivering IT support across StepStone's global offices, serving as the primary escalation point for critical technical issues. You will therefore coach and mentor IT Support Analysts, while acting as a trusted advisor to high-profile stakeholders and ensuring C-level executives and senior leadership receive best-in-class support.

Working in the Global Support Team, within the Corporate IT department, we are looking for someone with a ''mission always'' attitude and to play a key role in exceptional IT support across our international offices. You will play a vital role as we reimagine the labour market to make it work for everyone. Please submit your CV in English. Your responsibilities: Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, prompt resolution and high customer satisfaction.

Manage and resolve IT incidents and service requests independently, including critical issues, in line with ITIL-based incident and service request management best practices.

Act as the primary technical escalation point for critical user issues and workflow-blocking incidents, ensuring SLA and KPI compliance.

Deliver premium, personalised IT support to C-level executives and senior leadership, maintaining the highest standards of professionalism and communication.

Support and maintain regional office IT environments, including mentoring IT support staff and occasional regional or international travel when required.

Proven experience in a Senior IT support role, within a global or multi-site environment.

Excellent communication skills in German and English (written and verbal).

Degree in Computer Science, Information Technology, or equivalent professional experience.

Industry certifications; ITIL, Network A+ or Microsoft certifications.

Willingness and ability to travel to regional and international office locations as required.

We're a community here that cares as much about your life outside work as how you feel when you're with us. Because your job shouldn't take over your life, it should enrich it. Here are some of the benefits we offer: 30 days of holidays + 2 extra days for Christmas and New Year's Eve

Hybrid working model

Company pension scheme

24/7 Employee Assistance Programs

Life Assurance Cover

Volunteering days

Job bike

Discounted parking or job ticket

In-house gym

In-house barista

And you can bring your dog to the office

Our commitment Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, gender identity, sexual orientation, disability status, ethnicity, supply, age, family parental status, and any other characteristic. .