Office administration, User Help Desk at the THW headquarters in Bonn (m/f/d)

Now, here and everywhere in the world, the technical aid is in use. With around 88,000 volunteers and 2,200 employees, we help people in emergency situations and disasters – technically, logistically or humanitarian. In extreme situations on site, our employees are as good as in training or administration. Do you want to be part of this unique community? Then apply. Now! User Help Desk (m/w/d) in the THW leadership with the location in Bonn EG 9 a TVöD (Bund) – unlimited ID No: THW 2026-009 If you are an official, a takeover may take place up to the grade A 9 m BBesO if the conditions are met. You have a broad basic knowledge of IT and can provide first aid quickly and flexibly in case of problems arising? You see yourself as an all-rounder and have stamina, calm and serenity to answer any request? Do you understand the specific meaning of the general IT service and know that good contact with public and voluntary users is an essential factor for cooperation? Then you are right in the User Help Desk (UHD). The UHD is a new organizational unit in the digitization and IT service center (DITZ) and in the future the first point of contact for all requests from THW members for problems in dealing with IT. Therefore, for this sensitive interface, people who like to communicate, stay left, are willing to work in shiftwork, and have the ability to translate IT language. Even with challenging requests, you should remain calm and find creative solutions. Outside of the operations, the shift service is expected to be a two-shift operation, which is planned from 7 am to 8 pm and Saturday from 9 am to 1 pm. Outside the service times there are readiness to call.

Answering enquiries about problems in dealing with IT Advising and supporting volunteers and general staff of THW to secure IT operations Direct problem solutions through special software Covering all IT topics Edit instructions for the “Self-Service Portal” Analysis of incoming requests for evaluations Creating informative tickets for error analysis/ remedy

completed vocational training with a minimum of 3 years of regular training from the field of IT, preferably in the fields of IT systems, IT integration, application development or a comparable degree; or at least 6 years of proven professional experience in the field of IT or other completed training with at least 3 years of regular training, combined with at least three years of proven professional experience in IT In addition, you have: Understanding the challenges in first and second level support Ready to participate in the shift service for the UHD To build a future-oriented IT support German language skills (level C1) Very good communication strength and team capability Widely established expertise and interest in continuing training Improvisation and pronounced solution orientation Diversity competence Basic willingness to occasional and usually well-planable missions willingness to provide services outside the usual working hours and to be accessible (e.g. in the case of use), to cooperate in the management and coordination unit (LuK) and to carry out service or service Use clothes for specific occasions The agreement to carry out a safety review under the Security Audit Act (SÜG) is a prerequisite for an application. This safety review may not result in a safety risk that is contrary to safety-sensitive activity (§ 14 SÜG)

Future security Flexible working hours with time account Occupational pensions and benefits Alternating teleworking and mobile work Cooperation with the Honorary Office Personal development Further education Application qualification Remuneration after TVöD Exciting travel activities International projects Possibility of beaming Job ticket IT allowance