CANCOM SE | Germany | 50xxx, Slowakei, 51xxx Köln, Košice | Permanent position | Full time / Home office | Published since: 07.01.2026 on stepstone.de
Service Desk Agent (m/f/d)
CANCOM is looking forward to an innovative, agile and sustainable environment: More than 5,600 employees work daily to improve cooperation and exchange in different areas of life with the help of modern IT solutions. You want to be part of it and go the next career step? Then become part of our digital journey. We are looking forward to people from a wide range of disciplines that are open to new people, have innovative ideas and want to advance goals together in the team.
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Your tasks • Your profile • What we offer
As a contact person for the IT contacts of our customers, you provide optimal technical support for all inquiries – from initial analysis to troubleshooting You support our customers and take activities with your know-how in 1st & 2nd level support You work in a prestigious ITIL best practice ticket system You’re soaring for smooth processes in escalation management For this purpose, an attractive and flexible layer model is available to you that is developed together in the team
You have successfully completed IT training or have a comparable know-how acquired in practice You have extensive Windows knowledge in Win10/Win11, Exchange, Active Directory and DHCP/DNS You have general network knowledge in the field of routing/switching as well as analytical thinking for troubleshooting Good knowledge of German and English in word and writing complete your profile
Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & fruit Further training Employee events
Location
 | CANCOM SE | |
| Köln, Košice | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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