Medical assistant in customer service (m/f/d)

You love helping people and supporting them with your medical know-how? At the same time, are you looking for a new challenge away from everyday practice, with appreciation and regulated working hours?

With the aim of healing wounds affordable, we develop wound care products and services at Dr. Ausbüttel in Dortmund. Behind our brands DRACO and Piratoplast are more than 250 people who are in line with economic growth and social commitment. As a growing family business, we believe in high performance for people who need us. To a culture that demands performance, makes sense and makes social impact possible. This is work that connects – and for which we have been awarded for the second time in a row as place 1 employer in the field of healthcare.

Your expertise counts: Your experience from practice is not only welcome, but valuable. We appreciate your medical background and build on it together. Structured incorporation & Mentoring: The entry into the office/medical technology is something new for many. This is why we accompany you step by step with a structured onboarding and personal mentoring. More time for quality – no practical stress: There are no crowded waiting rooms and no emergencies. Instead: reliable working hours between 7 and 17 – without weekend or late services. Area for further development: Whether professional or personal: We promote your development with further and further training – tailored to your new tasks. Working in the team with meaning and values: We combine social engagement with economic responsibility. What is important to us is a valuable, integrative working culture with real equal opportunities. Health focus: Because you were often there for the health of others in your old job – now we take care of your: with various health promotion measures. Exchange and Community: You will be part of a team that learns, exchanges and is there for each other – in regular formats where you will get to know our values and colleagues well.

Phone customer advice with heart: You are on the phone with our customers every day and answer their questions empathically. Technical support: With your expertise, you will provide expert advice on our products and services. Wundberatung for specialists: You support professionals, especially in the case of chronic wounds, through targeted advice. External service interface: You are the communicative interface between our customers and the field service team. Living customer orientation: You are individually addressing customer wishes and concerns and making a positive experience.

You are empathic and communicative: On the phone you will always find the right words – sensitive, professional and on the point. Your expertise from your everyday practice is your tool: You have completed training as MFA (or comparable), ideally experience in wound care and want to work full-time. You are organized: Even in stressful moments you keep an overview and work structured. Digital? No problem! You are familiar with MS Office and face digital tools. You are a team player: Together we work on the goal of “healing people affordable”. .