Head of Customer Service Energy and Building Technology (m/f/d)

You carry on and develop a service team of around 20 employees and external service partners, providing clear structures, reliable processes and constructive cooperation in the field of indoor and outdoor services, as well as across the other departments. You develop customer service in a targeted manner – from established, estate-related processes to a proactive, designing service unit, with which you create impulses and real added value for customers and sales. You ensure a high quality of service across all contact points – from smooth commissioning to the efficient handling of complaints – and play a central role in demanding concerns. You optimize processes and workflows, use CRM and ERP systems specifically to increase efficiency and drive digitization issues. You consistently control your area through relevant key figures, derive improvements and develop the service portfolio strategically. You are responsible for budget and results, working closely with internal departments as well as the Swedish headquarters and reporting directly to the management.

You bring a proven technical qualification (e.g. studies of industrial engineering, masters or technicians in the SHK field, etc.) and experience in technical customer service or after-sales. You have leadership experience in service organisations and enjoy developing teams and establishing clear structures. Your strengths include a sovereign appearance and a natural standing – you are safely moving between service technicians, departments and customer management. You work proactively and designingly, identify potential for improvement and initiate impulses to develop processes and structures in a future-oriented and entrepreneurial way. You are structured and number-oriented and use KPIs as the basis for operational and strategic decisions. You are digitally affin, use ERP and CRM systems securely and face new digital solutions.

A future-proof workplace in a growing, sustainable industry. An attractive salary package with 13 monthly salaries, which is appropriate to the responsible position and can be supplemented by special payments dependent on success. Great design playroom in an organization that develops and offers space for its own impulses. Flat hierarchies and a lot of decision-free space – with its own responsibility and clear responsibility for results. Individual training opportunities for your professional and personal development. Attractive benefits, including JobRad and occupational pensions. 30 days vacation per year. .