Ströer DERG Media GmbH | Germany | 34xxx Kassel | Temporary contract | Full time / Home office | Published since: 10.07.2026 on stepstone.de
Complaints Advisor (m/f/d)
We're Ströer! We are a leading German media house and rely on the strengths of the Out of Home business supported by the accompanying business areas Digital & Dialog Media and DaaS & E-Commerce. With our “OOH plus” strategy, we make more of every communication concept and create solutions for efficient consumer speech in digital and public spaces. Join us and let us get more out of every medium together and grow on every task. 11.000+ smart heads with design urge 100+ locations with real range
1 Out-of-Home provider in Germany
Top digital marketers in Germany €2.07 billion in revenues in fiscal year 2025 At our location Kassel der Ströer DERG Media GmbH, we are looking for a full-time (m/w/d) reconnaissance supervisor (38 hours) at the next possible time. The place is limited to two years, with the option to take over. .
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Your tasks • Your profile • What we offer
The area of responsibility includes complaint management for all poster media of the Ströer Group as well as all media types of transport media that are handled centrally in a logistical manner. You independently process oral, telephone and written customer complaints from the above-mentioned media types You check customer complaints for their authorization, search the relevant order data and evaluate what services have not been provided You are also responsible for customer support during complaint processing The monitoring and processing of complaints (responsibility check, credit creation, preparation of final writing etc.) is also in your responsibility In addition, you develop optimization suggestions based on complaint evaluations You can enter projects in the complaint area as required
You have a completed commercial training and have at least 2-3 years of professional experience You are an organizational institution with a strong customer/service orientation and you are also characterized by high communication skills A very good oral and written expression is of course for you You are a dedicated and resilient personality, you can set up new tasks and negotiate solution-oriented You are a flexible and independent team player with the eye for details You have very good knowledge in MS Office
Flexibility: No desire for Rush Hour? With us you can also work a day out of the Home Office Community: We take responsibility and ensure more sustainability and diversity in the workplace – for example, in our sustainability workshop or become a member of one of our communities such as LGBTQ+ or our women's network Company: You or You? With us you will find a communicative and respectful coexistence by “You” that is characterized by an open culture. As a group, we attach particular importance to the professional equality of our employees: Learn & Grow: Design space for your creative ideas as well as professional and personal development opportunities, e.g. in our internal talent program, characterize the colorful Ströer world
Location
 | Ströer DERG Media GmbH | |
| 34117 Kassel | ||
| Germany |
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