Front Office Manager (m/f/d)

Employee discounts & exclusive benefits: discounts on overnight stays, services and other offers via our employee benefits app.

Compensation & catering: Compensation for the benefit and catering during working hours.

Development & training: Individual training, training and regular discussions on your professional and personal development.

Flexible work: Flexible working hours and independent work – depending on the position and working model.

Free parking: Free parking directly at the workplace – if available at the respective location.

Variety & design playroom: varied tasks and space, to introduce your own ideas and to actively shape them.

Supplements: Sunday and holiday supplements.

Leisure & family: Free admission to the Linstower swimming pool for employees and their family.

Team & esteem: Joint Christmas party and small attentions to special occasions.

Ensuring a smooth run at reception and a first-class guest service

Support of Operations Manager in the organisation and development of the Front Office and Guest Relations Division

Leadership, motivation and training of the reception team and support in the training of our junior staff

Creation and coordination of services

Implementation and control of our quality and service standards and continuous optimization of internal processes

Professional complaint and conflict management and ensuring high customer satisfaction

Close cooperation and coordination with other departments such as service, housekeeping and banquet

Care and development of internal manuals and work instructions

Active care of our guests as well as building and maintaining long-term guest relationships

Take over operational reception tasks such as check-in and check-out, billing and guest correspondence

Safe handling of our Shiji hotel management system

Complete training in the hotel industry, ideally as a hotel specialist, or a comparable qualification

Multiannual professional experience in the front office, ideally with first leadership experience

Excellent hostage as well as a warm and professional appearance

Joy in leadership, motivation and further development of employees

High service orientation, communication strength and a sovereign handling of guests and employees

Organizational talent and an independent, structured and solution-oriented way of working

Loadability, flexibility and the ability to keep an overview even in challenging situations

Team spirit, reliability and sense of responsibility

Openness for changes and joy in actively shaping new processes

Ready to work on weekends and holidays