IT Technician (m/f/d)

IT-Techniker (m/d) – Onsite Support at the Mayen site

You work in a dynamic and constantly changing environment and are responsible for excellent customer service and practical IT support. This position is first terminated and offers you the chance to become part of an ambitious company at the top of its industry and to contribute significantly to the successful delivery of high-quality IT support.

Your activities: You take over second-level support as well as incident management for all user groups (office, production, field service) and ensure smooth IT operation; You are contact person*in for escalation and solution of complex disorders; ensure that all IT tickets are processed to hardware, software, network and remote access according to the specified KPIs in the Fresh Service Ticket system; You identify recurring problems and propose sustainable, efficient solutions; ensure that all systems are operated in accordance with local legal requirements; You maintain and update the necessary documentation for global and local applications as well as certificates; You work closely with the facility and technology teams to ensure the operation of server rooms and data centers according to global standards; You support changes in plant inventory, e.g. in new production lines, warehouses or R&D facilities; You carry out basic IT training for internal colleagues to ensure the safe use of technology in everyday work; You implement global applications to support global operational requirements; You monitor backup processes and ensure safe and reliable operation; You monitor the state of the server and fix any warnings; order and configure new hardware within the budget for planned renewals or replacement purchases; You manage the extension of local maintenance contracts according to global standards; You support regional projects for the further development of the IT landscape; You ensure compliance with security and data protection standards according to Group guidelines.

at least 5 years of professional experience in IT support; Funded knowledge in Active Directory (AD), Windows 10/11, M365, SharePoint and basic network concepts; Experience in the implementation of presentations for IT colleagues; independent and responsible functioning; Very good communication and team skills; understanding of data protection and IT security; readiness to develop and learn; In-depth knowledge or certification in the following areas are advantageous: Cisco/Meraki Switching, SOTI, Power Automate and/or Azure; Certifications and training in Microsoft tools as well as CCNA are a plus; readiness to travel on-site support at other locations; driving licence required; Very good knowledge of German and good knowledge of English;

holiday and Christmas money; 30 days of annual leave; Individual onboarding and diverse training opportunities (e.g. LinkedIn Learning, Corporate Training, Mentoring); regulated working hours with confidence working time; access to our exclusive AI hub and Stefanini's global network for AI innovations; Structured career paths and development opportunities within an international company; access to a Corporate Benefits platform with attractive offers of well-known brands (electronics, travel, fashion, etc.); Recommendation premiums/referral programme; A modern, dynamic and multicultural working environment in a global family business.

Note: The above tasks and requirements reflect the general character and performance level in this position. You are not to be understood as a final list of all possible activities and responsibilities.

And now? You can still apply today, because job advertisements can be disabled at any time and we would like you not to miss this exciting opportunity. For more information please contact us - we look forward to helping you!

Diversity & Inclusion: At the Stefanini Group we attach great importance to diversity and equal opportunities - regardless of race, sexual orientation, disability, age, origin, religion, gender or nationality. Your personality counts for us - just be yourself! !