ACP Print & Mobility GmbH | Germany | 86xxx Augsburg | Permanent position | Full time | Published since: 07.01.2026 on stepstone.de
Service Manager - Print Solutions (m/f/d)
For our location in Augsburg, we are looking for a dedicated and experienced service manager (m/w/d) in the field of print solutions at the earliest possible time. ACP Print & Mobility GmbH is a nationwide specialist system house for innovative print and mobility solutions. As part of the renowned ACP Group with more than 50 locations in Germany and Austria, we serve companies, authorities and organizations of all sizes. Our focus is on customized print solutions, in particular the installation, maintenance and repair of printers from Lexmark and HP directly from the customer. Our goal is to ensure the highest quality of service and customer satisfaction at all times.
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Technical and disciplinary management of the Print Solutions Service Department at Augsburg Coordination and control of service operations for the installation, maintenance and repair of printers (Lexmark, HP) with our customers on site incl. Tour planning Leadership, motivation and further development of the service team, consisting of site technicians, field service technicians operating throughout Germany and the back office Ensuring and continuous improvement of service quality and compliance with service-level agreements (SLAs) Active support and advice of our customers on services and technical solutions Analysis of service characteristics and derivation of measures to optimize the processes Close cooperation with other disciplines Participation in the strategic development of the Print Solutions division
Multiannual professional experience in leading position in the technical service environment, ideally but not necessarily with focus on print solutions Experience in leadership and development of teams Embossed customer and service orientation Very good organizational skills and a structured, solution-oriented way of working Analytical thinkability and experience in handling service key figures Communication strength, safe occurrence and enforcement capability readiness for occasional journeys within Germany Good knowledge in handling MS Office and ideally experience with service management systems
A responsible leadership position in an established and future-oriented company of the ACP Group A motivated, collegial team and a valuable working environment Individual training and development opportunities within the ACP Group Compensation and attractive additional services Modern work equipment and flexible working time models The possibility to actively shape the development of the service area Varied tasks Job bike for the work route or the relaxed round after evening Regular team events Familiary environment, with us you know your first name Modern work equipment Safe future and perspectives Strong network as a group with over 2,600 employees
Location
 | ACP Print & Mobility GmbH | |
| Augsburg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad