Service Engineer (Expert) (m/f/d)

Service Engineer (Expert) (m/w/d) Stellen-ID: 269793

As a specialized service and operating team with a focus on Voice/UCC, we exclusively serve our largest and most important business customers in the field of public contractors. Together we find fast and suitable solutions to provide the best service and first-class quality. We implement complex customer solutions and work closely with internal and external stakeholders and constantly develop our processes to ensure trouble-free service. We are looking for you to strengthen our dynamic and highly motivated team!

With your application, you will be ready to submit declarations of commitment under §1 of the Act of Obligation and to deal with classified information as well as, if necessary, other declarations of commitment required for the activity. You will continue to agree with reliability checks and security checks.

What awaits you: As a Service Engineer (Expert) (m/w/d), you are responsible for the E2E responsibility for one or more business services and ensure a smooth service. You are Owner of the respective service concept and, in this role, ensure the topicality and completeness of the document that gives all the units involved in the service a thorough overview of the technical implementation and the processes around the service. As part of the Management problem, you develop standards and requirements for the continuous improvement of service management as a basis for new and modified service and for the sustainable protection of service availability. For details, see our tool landscape as well as customer monitoring and take over the Second Level Support & configuration including external service providers and third parties involved. You define and follow Service Level Agreements and Service KPIs for the relevant services and you are active on deviations of target values and quality limitations. Analyze and evaluate national and international customer requirements from projects for readability, effort and feasibility and ensure the requirements from the perspective of business support. In the context of projects (rollout, upgrade, etc.) with respect to the product groups in the scope, you represent the operational requirements for service quality.

A completed technical study in the fields of news technology, electronics or computer science, or a comparable completed vocational training and multiannual professional experience. At least 4 years of professional experience. Detectional knowledge in project management and presentation techniques (Scrum; Prince2 certificates or similar). The ability to make effective decisions supports your self-confident, convincing and reputable appearance towards customers, partners: inside and our internal interfaces (sales, engineering, implementation). Comprehensive knowledge in the operation and configuration of SIP trunks, voice gateways, UCC solutions (ideal knowledge of VF ONE solution) and the protocols for voice transmission and signaling (including SIP, SDP, RTP, SRTP). Good knowledge in the areas of network, transmission and signaling protocols in the field of telecommunications (mobile radio and landline) and ideally a certification as CCNA/CCNP (routeing & switching, voice, collaboration). Secure handling of SIP traces and call flow analyses for error diagnosis and optimization (including about Wireshark). Good knowledge in the areas of network structures, system techniques and protocols in the field of telecommunications (fixed network) and ideally a certification as CCNA/CCNP ( routing & switching, voice, collaboration). Safe handling of office applications as well as the willingness to communicate technical expertise in your own area. A high degree of flexibility as well as a good abstraction capability are both good conceptual and analytical thinking and work. Willingness to accept readiness. Knowledge of German and good knowledge of English in word and writing (B2 according to GER or better).

This body can be exercised in fulltime or full-time part-time (min. 30 hours).

Your strengths and experiences count. We care about diversity and equal opportunities. We look forward to receiving applications from people with disabilities. And note them with the same suitability.

We occupy this position at the Düsseldorf and Eschborn site for Vodafone GmbH. Flexibility: Hybrid working allows you to work in the office or up to 3 days/week from the home office. In addition, you can work up to 20 days a year in EU countries and in more and more non-EU countries. Attractive remuneration and pension provision: As a collective employee, you will receive holiday and Christmas money or a 13th salary depending on the remuneration model. And with our pension plan also an occupational pension scheme. Continuing Education: You decide which of our learning and training programs you can support your individual development. Work-Life-Balance: Whether kita, health & mindfulness programs or fitness studio: You flexibly shape your job and your private life. We support you. Also in the care of relatives. Discounts and additional benefits: As an employee, you will receive special offers on all our products for mobile phones, fixed network, internet and TV.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as different as our customers: our society. Whether ethnic origin, skin colour, age, gender identity, sexual orientation, disability, religion, political affiliation, union membership, nationality, health status, social origin or cultural background: Vodafone is not a place for discrimination. Together we can. .