E-Commerce Operations Specialist (m/f/d)

You ensure the smooth operation of our online shops and are responsible for the clean, timely implementation of content, campaigns, promotions and shop-relevant adjustments. You’re puggling, coordinating, and opting for product data, content and assets in the online shop and ensuring that all content is played correctly, up-to-date and consistent. You work closely with Marketing, CRM & Development and coordinate campaigns, promotions and promotions in the shop and ensure clear coordination and reliable operational implementation. You support the planning and control of sales volumes for the online shop and agree closely with marketing, supply chain and other relevant stakeholders. You analyze basic store and performance key figures, identify operational optimization potentials and introduce suggestions for improving processes, usability and performance. You document processes, learnings and standards and help build efficient, scalable e-commerce processes.

You bring at least two years of experience in e-commerce, online store or digital environments and have practical experience in e-commerce processes, shop structures, digital customer journeys, and in the operational implementation of campaigns in the online store. You have a solid basic understanding for UI/UX principles in e-commerce, recognize user-friendly shop structures, page layouts and customer flows and have experience in dealing with shop and CMS systems such as Shopware, Pimcore or comparable solutions. You have an analytical basic understanding for KPIs, shop performance and data and are safe in coordination with different disciplines as well as external partners in the coordination of operational e-commerce topics. Ideally, you bring an understanding of the customer journey in the health or FMCG environment as well as basic knowledge in HTML and CSS. You enjoy taking responsibility in operational e-commerce and enjoy working with marketing, development and other interfaces through clean processes and continuous improvements.

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