Werkstudent Customer Care AurumCars (m/f/d)

Booking Management: You support us in the processing of incoming phone and online bookings (rebooking and cancellation) Unconditional customer orientation: You take care of the individual telephone and written support and advice of customer requests as well as complaint and damage cases of our car rental customers All-round consulting: You act as an interface between our German-speaking customers and our international partners (sales, landlords and insurance companies) Measure and ensure quality: You are actively working on the further development of internal processes and quality assurance

Education: ongoing studies Practical experience: First experience in the Call Center area or comparable professional experience of advantage Fascination: High motivation to advise our car rental customers before, during and after rental Drive & Communication: Good communication skills in word and writing with fun in consultations, as well as serious and friendly appearance towards our partners Mindset: Structured and Success-Oriented Operation, Own Responsibility, Teamability and Flexibility Language knowledge: German and good English knowledge in word and writing

You can easily get to us: Central location directly at Augsburg Main Station (with shopping, fitness and cinema directly in the building). Our bright and modern office offers space for creativity, outdoor work and fun at the kicker or table tennis Your ideas are important to us and are quickly implemented: independent and agile work with the introduction of own ideas. Short decision paths and release cycles are of course for us We take you forward: With very good performance option on board and steep career opportunities through our strong and sustainable growth. Experienced colleagues regularly take time for feedback to support your personal development We will equip you: Powerful laptop, two additional screens or, if desired, a Curved Monitor you will get directly on the first working day. You want individual equipment like an ergonomic mouse, noise-cancelling headphone or a height-adjustable desk? No problem! With us you can feel comfortable: free drinks are cooled in every office. Coffee, cocoa, cereals and fresh fruit are regional and organic. Free lunch is 5x a week for the entire team We are also a super team next to the work: we have a collegial and friendly team together. At beer garden and beer visits, office parties and legendary summer and Christmas celebrations we celebrate our success together. In addition, we offer numerous team events and joint sports tours such as football, boulders or yoga